access and security

Access Services

Access Services

Access Services Support Enhancements

Beginning August 1, 2012, Access Services will be reorganized into these two areas:

  • Student Information Services
  • Administrative Information Systems

Individuals contacting Access Services by phone will be able to select from these options:

  1. Student Information Services support
  2. Administrative Information Systems support
  3. EITS Help Desk (if you are unsure which area should handle your issue)

Based on the support requested, individuals will be connected with staff specifically focused on student information services or administrative information systems.

Contact Access Services by email or view the support page for additional information.

Who We Are

Access Services is a unit within EITS whose function is to facilitate Campus Wide Access (CWA) to the University administrative systems developed for the VP for Finance and Administration and the VP for Student Affairs.

IMS (Information Management System), QMF (Query Management Facility) and ARROW (Administrative Report Retrieval Over the Web), are used to display or retrieve data. CWA includes all the colleges on the Athens campus and other sites around the state in the University System of Georgia.

System access is coordinated through data custodians, individuals who represent each of the administrative areas being accessed. Secure access to this data is maintained through client education, data custodian procedures and user identification (UserID) controls.

Access to these administrative data systems is granted on a "need to know" basis related to an employee's responsibilities within his/her department at the University. Termination from the University results in deletion of that access. Transfer between departments includes deletion of an employee's data access for the old department and creation of access to accommodate the responsibilities being assumed in the new department.

When an employee terminates, the home department should request to Access Services that access to all University and departmental computing systems be revoked.