Phishing is typically an email scam which tries to trick people into thinking a legitimate organization is requesting private information. These scams request you to either reply, or follow a link to a site that often looks identical to the service the email is mimicking. Banks, E-bay, and Paypal are traditional targets.
Spear Phishing is a type of scam that targets a specific organization, such as UGA, in an attempt to trick people into revealing private information. Often, those sending out the scams have researched the targeted organization for names the organization uses, practices, and other details to lend their scams an air of authenticity. Some spear phishing emails may look identical to an announcement you may expect from that organization. The best way to combat these is to always be skeptical when someone is requesting information, and to never, ever, email your password, bank account numbers, social security, or credit card numbers to anyone.
Phishing emails typically have a generic greeting and warn of some sudden change in an account which requires you to verify that you still use the service. These emails either include directions to reply with private information, or provide a link to a web site to verify your account. Emails claiming very sudden changes (within a week) or those that use poor spelling and grammar are clear warning signs of a fraudulent phishing email.
There will be times when legitimate messages must be sent to inform our email users of necessary changes to their accounts. These may include password expiration notices, inactive account removal, or in cases of account abuse. However, it is very important to remember that UGA will never ask for your password in an email. Any MyID password refresh or update will always take place on https://myid.uga.edu/ as well. If you are ever in doubt about the legitimacy of a potential phishing email, call the EITS Help Desk at (706) 542-3106.
UGA stops millions of phishing attempts, spam emails, and virus infected messages every day, but the methods scammers use change quickly to try to stay ahead of blocking techniques. Due to the large range of use for UGAMail, we must also be careful not to implement a filter which may block otherwise legitimate email from our users.
Contact the organization that was the target of the scam to change any private information such as passwords or account numbers immediately. For UGA, contact the EITS Help Desk. If you suspect a bank or credit card account may have been compromised, contact that institution to check your account immediately and request a credit report. Visit the FTC web site or the Office of Information Security's Identity Theft and Identity Fraud webpage for more information.