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Video Conferencing

Video Conferencing

Video Conferencing (VC) is a way for students, faculty, and staff at the University of Georgia campuses to create a same-place experience for people in different locations. Using interactive telecommunication technologies, video conferencing allows people at two or more locations to interact via two-way video and audio transmissions simultaneously.

This Web site provides information on Internet-based (or IP-based) video conferencing services.

Anyone interested in either installing or using a VC system should first review the advertised UGA Video Conferencing Systems (spreadsheet version). The list also includes the EITS Polycom VC system, which can be used as a test point for departmental VC systems when it is not being used by EITS staff for video conferencing sessions.

Setup, Registration, and Quality of Service

Diagram showing Internet Protocol Video Conferencing Quality of Service Expectations. It has concentric circles with 4 levels. From the center, Best QoS is on campus, then QoS qualified Peachnet (OIIT), then Large Bandwidth I-2 Schools, and lastly, Best Effort Internet 1 (www) connections.

The quality of the video conferencing experience depends on whether the VC systems involved are hardware- or software-based. It also depends on the available end-to-end network bandwidth and quality of service capabilities. The following resources are designed to assist those interested in setting up a video conference system to assure the best experience for their audiences.

Video Conferencing Cookbook

The Video Conferencing Cookbook was written in response to the interest and demand for balanced reference material on the implementation of IP video conferencing. This cookbook covers all aspects of video conferencing, including system selection guidelines, optimal room characteristics, troubleshooting techniques, etc.

Network Concerns for Video Conferencing

This document provides a summary of the networking issues surrounding video conferencing. As stated above, the success of any video conferencing solution depends on the end-to-end bandwidth available and the quality of service (QoS) characteristics of all network components along the way. These components include the hardware and software of the sending device, all of the communications devices between that device and the building connection to the campus network, the campus network itself, all of the wide-area connections (when applicable), and all of the above components back to the receiving device.

Technical Recommendations, Instructions, and Registration

This document was developed by a UGA video conferencing QoS task force and contains valuable information regarding how to set up video conferencing for UGA enterprise video conferencing. Included in these instructions is a section on required registration. The video conferencing unit(s) must be registered before a QoS evaluation can be performed.

Assistance and Support Process

The Video Conferencing Support Process page provides instructions and a detailed flowchart for troubleshooting and repairing a video conferencing link.

If you would like to join the UGA Video Conferencing User's Group discussion list, make your request as follows:

  1. Go to: http://listserv.uga.edu.
  2. Select "Browse, Subscribe, Post, Search ..."
  3. For "List name" type: VC-USER-GROUP and click on "Go!"
  4. Follow the instructions on the next screen to join the discussion list.

Related Assistance Links:

Video Conferencing and Internet2

If all of the video conferencing locations are on the Internet2 network, the Internet2 Commons is a service that can provide multi-location video conferencing sessions for a nominal fee. Individuals at Internet2 institutions who want to test their video conferencing systems for use on the Internet2 backbone can use the OWAMP service.