Information Technology Planning & Decision Support

Mission

IT Planning and Decision Support provides leadership in the promotion and facilitation of a performance-based IT environment supporting EITS and other UGA IT entities. We will collaborate and partner with IT operating units to achieve this objective by fostering validated decision support activities; by assisting divisions in the conversion of operational data into performance management metrics and information; by performing assessment activities through benchmarking and process evaluation; and by assisting in the identification of resource capabilities used for fact-based budgeting and staffing.

Strategy Statement

LEAD, ENABLE, SUPPORT, IMPROVE

PDS strategic objectives, in keeping with the overall mission of the division, will provide leadership and guidance to the organization by facilitating the design and development of a performance-based IT culture. This overall objective will be focused in four primary areas:

Culture Change—Reactive to Proactive

Enabling the organization to become a more customer focused, performance driven, and learning organization. The goal is to continually improve as an organization such that we continue to be recognized as a state and national IT leader and a organization others wish to model.

Methodologies and Tools: EITS Performance Maturity Model (EPMM)

Strategic Planning, Portfolio, Program, and Service Management

Effective planning, prioritization, and delivery of IT services in alignment with UGA and EITS mission.

Methodologies an Tools: Compact Planning, Portfolio Management (Clarity), Project Management (Clarity)

Predictable Lifestyle and Capacity Management

Using data related to customer expectations, planning, assets, and actual performance to predict future resources needs: hardware, software, human, and budget.

Methodologies and Tools: Forecasting , Trending, 5 Year Investment Plan, Asset Depreciation, Statistical Analysis, Data Warhouse, Asset Management

Assessment and Continuous Improvement

Using defined Industry standards, Peer/Aspirant Comparisons, best practices, and quality assurance to compare and plan the competitive deliver of UGA IT Services

Methodologies and Tools: Process Improvement Tools, Service Improvement Tools, Dashboards, QuickBase, Annual Surveys, Educause, Benchmarking