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Enterprise Information Technology Services Press Release
The University of Georgia
Athens, Georgia

Thursday, May 4, 2006

WRITER: Bert DeSimone, 706/542-5110, bert@uga.edu
CONTACT: EITS Help Desk, 706/542-3106, helpdesk@uga.edu

UGAMail performance improvements scheduled for May 2006

ATHENS, Ga.— In order to address performance-related issues with UGAMail, the University's enterprise-wide email system, EITS will be making a number of system changes during the month of May. Three change dates have been scheduled to coincide with the end of Spring Semester final exams and the beginning of Summer Semester. This time period was selected to ensure the least possible impact to University operations.

The change dates, and associated changes, are as follows:

DateChangeImprovement Details
May 9 Operating system upgrade Additional performance gains for IMAP and Webmail
May 11 Suspect-Listing implementation Spam control. Suspect-Listing is used to issue a "Temporary Failure" to off-campus email systems that have sent spam to UGAMail. Generally, suspected systems that are legitimate will retry later and, if so, will be allowed to send email for 45 days. Spam sending engines typically do not retry, thus less spam.

EITS will monitor the effect of suspect-listing after implementation; remediation steps include exempting suspected mailers which are actually legitimate, adjusting the threshold for determining suspects, and disabling the feature if necessary.

May 16 TCP rate limiting and total connection limiting implementation Spam control. All mailers, on-campus and off-campus, are affected. If email is received by UGAMail at a rate of either:
  • 40 connections in 10 seconds (rate limiting)
  • 50 concurrent connections (total connection limiting)
further connections will be ignored for 15 minutes.

EITS will monitor the effect of rate and total connection limiting after implementation; remediation steps include raising the aforementioned limits and disabling the feature if necessary.

UGAMail downtimes resulting from these changes will be announced through the usual channels and included on the EITS Systems Status page:

status.uga.edu

About EITS
Enterprise Information Technology Services (EITS) is committed to providing information technology resources and services in support of the mission of the University of Georgia as articulated in the overarching strategic plan for the University. Under the leadership of the University's Chief Information Officer, EITS executes its mission via eight core initiatives: strategic planning and governance, instructional technology, research computing, client support, information security, outreach and partnerships, business operations and administrative applications, and infrastructure support. For more information, please visit the EITS Web site: www.eits.uga.edu.

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