Shawn Ellis receives Outstanding Customer Service Leadership Award

Office of the Chief Information Officer Press Release
The University of Georgia
Athens, Georgia

Monday, November 3, 2008

CONTACT: Shawn Ellis, 706-542-5110, spellis@uga.edu

Shawn Ellis, director of EITS Client Services

ATHENS, Ga.— Shawn Ellis, director of EITS Client Services, was recognized with an honorable mention in the category Outstanding Customer Service Leadership, 2008 Chancellor's Customer Service Outstanding Excellence Awards.

According to a UGA press release, Ellis instituted a problem management process to ascertain and address recurring network and technology problems, developed metrics for the EITS Help Desk, created a student laptop support program, re-aligned resources to provide more network support to students, and combined the student and faculty/staff help desks to create a consistent, single point of contact for the EITS customers.

For more information on the award, please see:

http://customerfocus.usg.edu/recognition/2008/leadership.phtml

Also see the UGA press release:

http://www.uga.edu/news/artman/publish/081016_Customer_Service_Awards.shtml

About the Office of the CIO and EITS
The Office of the Chief Information Officer and Enterprise Information Technology Services (EITS) are committed to the mission of UGA as a land-and-sea-grant institution where academics come first and the research extensive university community encourages research efforts at the undergraduate and graduate levels. To that end, under the direction of the University´s Chief Information Officer, EITS endeavors to provide a robust, reliable, and secure information technology infrastructure, maintain essential production services, and offer world-class support.

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