Setting secret question and answer pairs allows you to reset your MyID account password online. They can also be used to verify your identity online or on the phone when you call the EITS Help Desk.
To protect your identity and your MyID account, it is important to make strong answers for your secret questions.
The best secret question answers have four common characteristics. They are:
It's difficult to create answers that meet all four characteristics. At a minimum, when considering questions & answers:
The single best practice is to pick an answer that has no relationship to the question,
but which you will nonetheless be able to remember. A short phrase works very well,
as does something that fits the safe, stable and memorable characteristics listed
above. For instance:
Q: What was your childhood nickname?
A: Be yourself; everyone else is already taken. (A quote from Oscar Wilde.)
Q: On what street did you live as a child?
A: 1973 Volkswagon Baja Bug (Your secret dream car.)
Once you have created your new security questions and answers, you need to keep them secure. Treat them like your password: