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Critical UGA IT Services for Business Continuity

Normal University business and classes can be disrupted by events and unforeseen circumstances such as weather, natural disasters, or health concerns. In many cases, faculty and staff may continue to teach and conduct business remotely using technology resources available to everyone at UGA. 

Below are some of the tools EITS offers to assist students, faculty and staff in teaching, learning, collaborating and communicating remotely when meeting on campus is not an option. More information can be found on the website for the Office of the Vice President of Instruction. 

If you need assistance with these resources, please submit a ticket to the EITS Help Desk by emailing helpdesk@uga.edu , or chat online with a Help Desk representative by visiting hd.support.uga.edu

Update on Information Technology Services

This section will be updated regularly with important information regarding information technology services. Check back often for updates.

Critical IT Services for Business Continuity Frequently Asked Questions (Last updated Thursday, March 19, 2020)

Zoom 

Information on Zoom including FAQs, Getting Start Guide, and Recommended Tips for Secure Meetings is available on the UGA Zoom webpage.  

Microsoft Teams

Teams makes it easy to collaborate with classmates and co-workers, whether you are in the office or working remote. Teams is deeply integrated with Office 365, making it easy to chat, work on documents and conduct meetings. More information can be found on the EITS Help Desk Knowledge base

ArchPass

During times of high network congestion, logging in with a passcode using the Duo Mobile app is the most reliable way to login.

Adobe

Adobe has made temporary at-home desktop access to Creative Cloud available until July 6, 2020 for students who currently have only lab access, at no additional cost. A self-install guide from Franklin College provides information on how to login and install the Creative Cloud and apps on a personal device.

Preparing to Work Remotely

Before you leave campus to work remotely, EITS recommends the following:

  • Ensure you have a smart phone, cell phone, tablet or home landline enrolled in ArchPass. You will not have access to your office phone, so it is important to have another device enrolled so you can continue to access UGA systems off-campus. You can enroll multiple devices. Learn more here.
  • Contact your departmental IT for their policies on checking out UGA-issued equipment to work from home. 

IT Services for Teaching and Learning Remotely

UGA's learning management system. Recommended for faculty and instructors who need to move course content online. For more information, visit the Center for Teaching and Learning's eLC Help site

An online meeting tool with voice and video functions. Recommended for faculty and instructors who want to host class lectures online. For more information, visit the Center for Teaching and Learning's web conferencing site

An online media creation tool with capabilities for recording, storing and viewing videos. Recommended for faculty and instructors who want to record lectures in advance to share. For more assistance visit the Center for Learning and Learning's Kaltura Help site.

An online meeting tool with voice and video capabilities. Recommended for small group meetings, or for faculty and instructors who want to record lectures in advance to share. For assistance, visit the Zoom Support site

UGA's virtual computer lab, which allows you to access software available in computer labs on your own device. Recommended for students who need to complete computer lab work remotely. For more information, visit our vLab support page.

UGA students, faculty and staff have access to a number of Microsoft products for free. These include Word, Excel, Outlook and Powerpoint, as well as collaborative tools such as OneDrive for Business and Teams.

OneDrive allows students, faculty and staff to collaborate, share and store documents. Learn more about OneDrive for Business on our OneDrive for Business page.

Teams makes it easy to collaborate with classmates and co-workers, whether you are in the office or working remote. Teams is deeply integrated with Office 365, making it easy to chat, work on documents and conduct meetings. More information can be found on the EITS Help Desk Knowledge base

Learn more about Teams and OneDrive for Business by watching this short video.

Athena is UGA's student information system. DegreeWorks helps students and their advisors monitor progress toward degree completion. Both can be accessed remotely. Log in with your MyID and password, and verify your ID with your ArchPass-enrolled device.

The Remote Access Virtual Private Network allows you to access the UGA campus network and computer resources securely from off-campus. 

During times of high usage, VPN connections may lag or disconnect. In the event remote work is required, it is recommended that faculty and staff follow the policies for checking out UGA equipment, rather than trying to connect to their desktop remotely. 

UGA's two-step login solution, powered by Duo. ArchPass is required for accessing a number of campus systems, including eLC, Athena, vLab and UGAMail when off-campus.

During times of high network congestion, logging in with a passcode using the Duo Mobile app is the most reliable way to login.

It is recommended that faculty and staff enroll a device other than their landline office phone, in the event remote work is required.You can enroll multiple devices.

OneSource systems include the UGA Financial Management System, the UGA Budget Management System, the OneUSG Connect and UGAJobs. All can be accessed off-campus, though some may require a VPN connection first.

The OneSource Business Continuity webpage has additional information regarding OneSource systems and continuity plans.

IT Services for Staff Working Remotely

An online meeting tool with voice and video capabilities. Recommended for small group meetings. For assistance, visit the Zoom Support site.

UGA students, faculty and staff have access to a number of Microsoft products for free. These include Word, Excel, Outlook and Powerpoint, as well as collaborative tools such as OneDrive for Business and Teams.

OneDrive allows students, faculty and staff to collaborate, share and store documents. Learn more about OneDrive for Business on our OneDrive for Business page.

Teams makes it easy to collaborate with co-workers, whether you are in the office or working remote. Teams is deeply integrated with Office 365, making it easy to chat, work on documents and conduct meetings. More information can be found on the EITS Help Desk Knowledge base

Learn more about Teams and OneDrive for Business by watching this short video.

The Remote Access Virtual Private Network allows you to access the UGA campus network and computer resources securely from off-campus. 

During times of high usage, VPN connections may lag or disconnect. In the event remote work is required, it is recommended that faculty and staff follow the policies for checking out UGA equipment, rather than trying to connect to their desktop remotely. 

UGA's two-step login solution, powered by Duo. ArchPass is required for accessing a number of campus systems, including eLC, Athena, vLab and UGAMail when off-campus.

During times of high network congestion, logging in with a passcode using the Duo Mobile app is the most reliable way to login. 

It is recommended that faculty and staff enroll a device other than their landline office phone, in the event remote work is required.You can enroll multiple devices.

OneSource systems include the UGA Financial Management System, the UGA Budget Management System, the OneUSG Connect and UGAJobs. All can be accessed off-campus, though some may require a VPN connection first.

Last Modified:  April 9, 2020