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Changes to Creative Cloud Download Availability and Usage

Wednesday, May 8, 2019

Please read through this announcement from Adobe and take any corrective action necessary to update Adobe applications to authorized versions. 

If you have any questions, please contact Adobe support. If you are a Tech Lead, you may also use the Adobe portal to put in support requests.  

As a reminder, individual units are responsible for being in compliance with respective updates and configurations. 


Dear Valued Creative Cloud Customer, 

We have an update to share with you regarding Creative Cloud version download availability. For customers who have not yet updated to the latest version of Creative Cloud, please note that you are no longer licensed to use certain older versions of the applications or deploy packages containing these older versions. We ask that your organization discontinues all usage of the unauthorized products listed in the table below, and instead update to the authorized versions provided. You will continue to receive all the value that Creative Cloud has to offer, but with more advanced features, capabilities and security.

Please be aware that if you continue to use or deploy the older, unauthorized versions of Creative Cloud, you will not have third-party claim coverage pursuant to your contract with Adobe. Should you continue to use or deploy these unauthorized versions, you may be at risk of potential claims of infringement by third parties.

Here's what to do next:

  • If your users have self-service access to Creative Cloud via the CC Desktop App, you should encourage them to upgrade their software.
  • If you package and deploy products to your users, then you should go to the Adobe Admin Console and create new packages from the versions available.
  • If you are still licensing with a serial number, you should continue to create packages using Creative Cloud Packager.
  • Finally, we advise that you un-install unauthorized versions and delete pre-existing packages to prevent future accidental deployments.

Adobe’s Customer Support organization is available to answer any questions about upgrading your Creative Cloud software. Please contact them directly should you have any questions. We apologize for any inconvenience this may cause and thank you in advance for your cooperation.

Sincerely,
The Adobe Team

Please note: If a product is not listed in the table below, all versions continue to be authorized. All version numbers listed below are as they appear in the Adobe Admin Console, Creative Cloud Packager and Creative Cloud Desktop App.

Authorized Major Product Versions & all dot releases

Unauthorized Major Product Versions & all dot releases

CC 20, CC 19, CC 18.1.7

CC 18.1.6 and prior, CC 17, CC 16, CC 15, CC 14, 13

CC 14, CC 13, CC 12, CC 11, CC 10

CC 9, 8

CC 13, CC 12

CC 11, CC 10, CC 9, CC 8, CC 7, 6

CC 13, CC 12

CC 11, CC 10, CC 9, CC 8, CC 7, 6

CC 16, CC 15

CC 14, CC 13, CC 12, 11

CC 19, CC 18

CC 16, CC 15, CC 14, CC 13, 12

CC 12, CC 11

CC 10, CC 9, CC 8, CC 7, CC 6, 5

CC 8, CC 7, CC 6.1.4 downloaded after 03/13/2019

CC 6, CC 5, CC 4

CC 9, CC 8

CC 7, CC 6

CC 8, CC 7

CC 6, CC 5, CC 4, CC 3, CC 2, 1

This product has been discontinued.

CC 9, CC 8, CC 7, 6

Captivate 2019, Captivate 2017 (10.0.1)

Captivate 2017 (10.0.0)