Monday, May 6, 2019

Effective May 13, 2019, Qualtrics users seeking support will be required to log in to the Support Center in order to submit a ticket to Qualtrics Support.

This change is a required security update that ensures the utmost privacy of user accounts. It also prevents anyone from posing as another user.

When accessing the Support Center, users will be able to log in with their Qualtrics account credentials. After logging in, the support process will remain unchanged.

Please note the Qualtrics Support team will only be able to provide support assistance for the account that the user used to authenticate into the Support Center to submit a ticket.

If a user is unable to login or does not have a Qualtrics account, they can be directed to a Limited Support Center. Click on “Can’t login or don’t have an account?” on the Support Center login screen and you will be able to request support. 

Due to the lack of security protocol involved with this method, Qualtrics will require that the Limited Support Center only be used for log in issues and account creation issues.

For more information on this change, please visit the Qualtrics website.