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Qualtrics

Qualtrics

Qualtrics, a web-based survey tool, is offered free to UGA students, faculty and staff. Qualtrics allows students, faculty and staff to easily design and implement their own UGA-branded surveys, as well as invite survey participants and review survey results. Users can choose from a library with different question types, remind participants to take a survey and view reports in a variety of formats.

Qualtrics is free for all UGA students, faculty and staff, but users must contact the EITS Help Desk to request an account.

 

Frequently Asked Questions:

If you plan to conduct a survey with more than 10,000 email respondents, please contact EITS Contracts and Licensing at itcla@uga.edu a month in advance of when you plan to conduct the survey.  EITS will work with you to learn more about the timing of your survey and will submit required information on your behalf to Qualtrics.  Qualtrics requires that any surveys with more than 10,000 email respondents have approval before distribution.  This helps to ensure emails associated with the survey are considered valid and not flagged as spam.  The process also helps EITS coordinate large surveys and ensure multiple large surveys are not scheduled to begin on the same day.

Students

  • Students may obtain access by contacting the EITS Help Desk at helpdesk@uga.edu  or by phone at 706-542-3106. You may also contact your college's help desk. 
  • You must provide a valid UGA email address and your projected graduation date to obtain an account. 
  • Upon account set-up, you will receive an email with access instructions. Please follow this process to be certain your account is under the UGA instance. Signing up for an account in any other way will result in collaboration and security issues.
  • Once your Qualtrics account is set up, you can access it here. Do not include "www" in the URL to access your Qualtrics account. A URL with "ugeorgia.qualtrics.com" will work.

Information and training about the Research Core version available to campus can be found at the Qualtrics Basecamp.

Additional extensive training material is available on the Qualtrics Research Suite website.

There are many ways to get support for Qualtrics:

For access problems (i.e. not able to login to Qualtrics), please contact the EITS Help Desk at helpdesk@uga.edu or by phone at 706-542-3106.

  • Student accounts are automatically deactivated upon arrival of your projected graduation date.
  • To reactivate your account, please follow the steps (listed above) again by contacting the EITS Help Desk. You must be an active student to qualify. 
  • Survey collaboration or transfers between UGA account owners are permitted but collaboration, transferring or sharing outside the University is prohibited. 

Faculty, Staff and IT Professionals

How do I access Qualtrics?

  • Faculty and staff who want to establish a Qualtrics account must contact their local departmental IT staff. If your department doesn't have its own IT department, you may contact the EITS Help Desk to establish a Qualtrics account.
  • Please let the Help Desk know which college or unit you are in so they may assign you to the correct one.
  • Only officially recognized UGA-email accounts may be used.
  • Upon account set-up, you will receive an email with access instructions. 
  • Please follow this procedure to be sure your account is under the UGA instance. Signing up for an account any other way will result in collaboration and security issues.
  • Once your Qualtrics account is set up, you can access it here. Do not include "www" in the URL to access your Qualtrics account. A URL with "ugeorgia.qualtrics.com" will work.

 

Researchers

What is available in Research Core Licensing? 

Here are a list of features included in our Research Core licensing:

Unlimited Emails To prevent the likelihood of spamming, the default limit of emails sent within 7 days is 25,000, but this may be temporarily increased upon request by emailing itcla@uga.edu.  Please allow five business days for changes. 
StatsiQ Used for doing Statistical Analysis, t-testing, pivot tables, correlation, and other hard stats.
Tableau Integration  Integration to seamlessly push data from Qualtrics to Tableau dynamically.
Salesforce Integration  Integration to push data from Qualtrics to SalesForce and to trigger surveys based off of work flow conditions in SalesForce.  SalesForce is a separate product and must be purchased directly from Qualtrics by the department.  
Offline Surveys  Used to collect data offline.  Researchers will download surveys locally onto ipads or tablets and then take those surveys in areas where there is no internet.
Rest API  Used to connect servers and databases to Qualtrics.  Used for pushing data from Qualtrics and to trigger work flows that would create a survey distribution.
Text SMS Surveys Used to send surveys out via Text.  Users can text survey links or can send a survey a question at a time in traditional text format. 
File Upload  Used to attach forms or other documents to a survey.  Ex. sign up sheets, proof of residents, resumes, assignments. 
Signature Used to provide a signature as a survey response.  Usually used on ipads or tablets where respondents can sign with their finger to provide e-consent 
Highlighting Allows respondents to highlight sections of text for feedback purposes.
Adobe Analytics  Allows researchers the capture and run adobe analytics from a given website
TextiQ Advanced text and qualitative analysis for getting stats and analyzing text and comments from surveys

 

Additional Information

  • Your Qualtrics account can be reassigned to a different department should you transfer. Please contact your departmental IT staff before you leave.
  • Survey collaboration or transfers between UGA account owners are permitted but collaboration, transferring or sharing outside the University is prohibited.
  • Additional add-ons, like API and SMS, are available. Contact EITS C&L at itcla@uga.edu for more information.