Skip to Page Content
section image picture

Telephone Services

New Phone Set Instructions

2410 / 2420 Telephone Sets Call-Handling Features

Answer a call

When a call arrives at your telephone, you hear a ringing tone, and a blinking bell icon appears on the associated call appearance. In addition, call identification information is displayed.

To answer an incoming call:

  • If you are not on a active call, answer the call with your handset, headset, or speakerphone (depressing the Speaker button)
  • If you are on an active call, place the call on hold (depress the red Hold button), and then press the corresponding call appearance button that is ringing.
  • Use the Arrow keys to cycle through the screen pages, or press the Exit button to return to the first page of the Home screen.
Make a Call
  • Lift the handset, press the Headset button, or press the Speaker button to hear dial tone, if calling an external number, you must dial the required code (i.e. “9”).
  • Press the Redial button to dial the last number dialed
  • Access the call log and start a call to a specific entry
  • Access your Speed Dial List in your personal directory
Hold

To place a call on hold, press the red Hold button. To return to the held call, press the call appearance button associated with the call on hold.

Speakerphone

To place or answer a call using the Speakerphone

  • Press the Speaker button. Adjust the speaker volume if necessary using the Volume control buttons
  • To change from the speakerphone the handset, pick up the handset.
  • To change from the handset to speakerphone, press the Speaker button and hang up the handset.
Redial

The redial button automatically redials the last number you dialed.

Transfer
  • Press the Transfer button and hear dial tone
  • Dial the number to which the call will be transferred
  • Hear ringing, then, press the transfer button. Your screen will display “Transfer Complete"
    • To announce the call first, wait for the called party to answer, then press the Transfer button

    • If the called number is busy or doesn’t want to take the call, press the Drop button, the press the call appearance button with the held call

Conference

The Conference feature allows you to audio conference a host and up to five other parties (six total) on a call.

To add a party to a call:

  1. Press the Conference button. The caller is put on “soft-hold.”
  2. When you hear a dial tone, dial the number of the person you want to add.
  3. Wait for an answer.
  4. Press the Conference button again to add the new party to the call.
  5. Repeat steps 1-4 for each party you want to conference into the call.

To add a held call to an active call:

  • Place all calls on HOLD.
  • Press the Conference button. All calls will be joined together.

To add a new incoming call to an active conference call:

  • When your phone rings, put the conference call on hold and answer the new incoming call.
  • After answering the incoming call, place the new call on HOLD.
  • Press the Conference button. All calls will be joined together.

To remove a participant from the conference call:

  • Press the Drop button.
  • Use arrow keys to scroll to the conference participant.
  • When the person you wish to drop is in the display, press the softkey drop button.

For conference calls for more than six parties, contact your Departmental Telephone Representative (DTR) to coordinate ordering an AT&T audio conferencing bridge. The AT&T service is billed at 2.9 cents per minute per user.

Edit Call Appearance / Feature Button Labels

To edit a call appearance/feature button label

  • From the Home screen, press the Label softkey to display the Label Action screen
  • Press the Edit softkey to display the Label Select screen
  • Press the feature button you want to edit or use the Arrow keys to locate the label to edit.
  • Press the feature button corresponding to the label you want to edit. The Label Edit screen is displayed
  • Use the dial pad to edit the New field (up to 13 characters). This is like programming a name in a cell phone
  • When finished, press the Save soft key

Speed Dial / Personal Directory

You can store up to 48 entries in the 2410 telephone set and up to 104 in the 2420 telephone set

To add speed dial entries to your personal directory

  • From the Home screen, press the SpDial softkey to access to access the Speed Dial screen
  • Press the Add softkey to display the Edit Name screen with the Name field highlighted.
  • Use the dial pad to enter the name (maximum 13 characters). When finished, press the button to the left of the Number field to advance to that field.
  • Use the dial pad to enter telephone number (maximum 24 digits).
  • When complete, press the Save softkey.
  • If finished, press the Save softkey. You will hear confirmation tone.
  • Press the Exit button to return to the Home screen.
View the Call Log
  • From the Home screen, press the Log softkey
  • Press the log to view, Missed, InAns, outgo.
  • Use the Arrow keys to scroll from screen to screen within each log and view the entries
  • Press the exit button to return to the Home screen
Make a Call from a Call Log
  • From the Home screen, press the Log softkey
  • Press the appropriate log and use the Arrow keys to locate the number to call
  • When the number is located, press the Call softkey to make the call.
  • If calling an outside number, first get dial tone, dial the required access code, then press the Call softkey.
Save a Call Log Entry in the Speed Dial Log
  • From the Home screen, press the Log softkey
  • Locate the entry you want to save and press the button that corresponds to the entry.
  • With the Call Log detail screen displayed, press the Save softkey. This opens the Edit name screen.
  • Edit the name using the dial pad, then press Save, then Exit.
Call Appearances

Used to originate or receive calls. The normal configuration is to assign three call appearances to a telephone set.

Send All Calls

When activated, routes all incoming calls to system-administered coverage, e.g. voicemail

To activate Send All Calls:

  • Press the SendAllCAlls button or enter *3, hear confirmation tone, an arrow appears in the display adjacent to the feature button label if used, hang up

To deactivate Send All Calls:

  • Press the SendAllCalls feature button or enter #3, hear confirmation tone, the arrow is removed adjacent to the feature button label if used, hang up
Call Forwarding

Allows a user to forward incoming calls to another number

To activate call forwarding

  • Press the Call Forward feature button or enter *2, hear dial tone, dial the forward-to extension, hear confirmation tone, and hang up

To deactivate call forwarding

  • Press the call forwarding button, or enter #2, hear confirmation tone, and hang up.
Call PIckup

Allows a user to pick up an incoming call to another pickup group member's phone line on the user's own phone set
To activate call pickup

  • Press the Call Pickup button or enter #4, begin talking to caller.
Directory

Allows a user with a display telephone to access the system directory using the dial pad to key in a user’s name

  • Press Directory
  • Start entering the user’s last name: For example: Bell – Press 2, 3, 5, 5
Next

Steps to the next name when in the Directory mode

Make Call / Call Display

After a name is found and displayed using the Directory feature, pressing the Make Call/Call Display button automatically calls the extension number

Personalized Options:

Allows a user to select from a menu of personal options.

Visual Ring

The lamp above the display area flashes when an incoming call arrives.

  • From the Home screen, press the Option soft key.
  • Press the Ring Options feature button.
  • Press the Flash Message Lamp feature button.
  • Press Yes/No soft key
  • Press the Save soft key

Ring Pattern

Allows a user to choose a personalized ringing pattern

  • From the Home screen, press the Option soft key
  • Press the Ring Options feature button.
  • Press the Ring Pattern feature button.
  • Use arrow buttons or the dial pad to cycle through the ringing patterns.
  • Press the Save soft key to save the selected ringing pattern.

Note: If you go off-hook or receive a call during selection, the process is canceled and you must start again.

Display Contrast

Allows a user to change the contrast level for your telephone display.

  • From the Home screen, press the Option soft key.
  • Press the Contrast feature button.
  • Use the Arrow buttons to adjust the level of contrast.