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ArchPass

How Archpass works

ArchPass

Some UGA systems require more than your MyID and password for access. For these systems and applications, you’ll need to use ArchPass, UGA’s two-step login solution, which is powered by Duo.

This two-step login process adds an extra layer of security to help protect your UGA accounts.

UGA applications protected by ArchPass will ask you to:

  1. Enter your UGA MyID and password.
  2. You can verify your ID with the Duo Mobile app, a text message or a phone call to your Duo-enrolled phone or tablet.

You can enroll a phone or tablet through the Self-Service Portal.

Enroll Now


Coming Soon: ArchPass Required for eLC, Athena and Employee Self-Service Site 

In mid-March, students, faculty and staff will need to use ArchPass, UGA’s two-step login solution, powered by DUO, to access the following:

  • eLearning Commons, for users with a MyID (elc.uga.edu), effective March 12
  • Employee Self-Service Site (employee.uga.edu), effective March 12
  • Athena (athena.uga.edu), effective March 23

Requiring ArchPass for these systems helps ensure the continued security of student and employee data. Enroll your devices through the Self-Service Portal

You can enroll a smartphone, cell phone, landline phone or tablet in Duo. You can also find enrollment instructions on the Help Desk website, or print a PDF copy of the instructions.

 

Before using ArchPass with the Duo application on your smartphone or tablet, you should:

  1. Make sure your App Store (iTunes, Google Play or the Windows Store) is properly configured on your device.
  2. Download the Duo Mobile application to your device.

For iPhone, iPad, and Apple Watch devices:

  • Launch the iTunes Store on your phone or tablet and search for the “Duo Mobile” app by Duo Security, Inc.
  • Select “Free” and then tap “Install” to download the app
  • Tap “OK” again when asked if DUO Mobile should be able to send push notifications

For Android Devices:

  • Open the Google Play Store app on your phone and search for the “Duo Mobile” app by Duo Security, Inc.
  • Install the Duo Mobile app
  • You will have to tap “OK” when asked if Duo Mobile should be able to send push notifications.

For Windows Phones:

  • Open the Windows Store on your phone and search for the “Duo Mobile” app by Duo Security, Inc.
  • Install the Duo Mobile app
  • You will have to tap “OK” when asked if Duo Mobile should be able to send push notifications 

 

If you wish to enroll additional devices, you can do so by going to the Duo Self-Service Portal.

Log in to the portal. Locate the "+ Add Another Device" link below the list of devices you have enrolled on the "My Settings and Devices"screen. Follow the steps provided.

Contact the EITS Help Desk for assistance if you need help adding a backup device. You can reach the EITS Help Desk by calling 706-542-3106 or via email at helpdesk@uga.edu.

If your phone number has not changed, you can activate your new phone using the Duo Self-Service Portal.  Login with your MyID, use the “Call Me” option to authenticate, and select or add the device you wish to activate. Complete instructions are available on the EITS Help Desk site.

If the your phone number has changed or you need assistance in activating Duo  on a new device, please contact the EITS Help Desk at 706-542-3106 or via email at helpdesk@uga.edu.

In addition to smartphones and tablets, you can also enroll a regular cell phone or a landline phone. With these options, you do not have to have the Duo Mobile App. You can authenticate using numeric passcodes received via SMS text (cell phone) or with a phone call to your device (cell phone or landline).

Students, faculty and staff who do not have access to any phone or tablet should contact the EITS Help Desk at helpdesk@uga.edu for other options.

Students, faculty and staff who are traveling outside of the U.S. have several options for using Duo.

If you have a smartphone, you can use the Duo Mobile app to generate numeric passcodes to use for authentication. The Duo Mobile app will generate passcodes even if your phone is not connected to wifi or a cellular network. You can test this functionality by switching your smartphone into Airplane mode, and then pressing the green key icon in the Duo Mobile app to generate a passcode.

If you are only leaving the country for a brief period of time, you can use the SMS text option for authenticating. Choosing this option will generate a bank of 10 one-time use codes. Each code is good for 30 days and can be used once when logging in.

If you have access to an international cell phone or landline, that phone can also be enrolled in Duo and used for authentication. You can enroll multiple devices, and Duo will work with most international phones.

For more options, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.