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Cost Recovery Services and Rates FY22/FY23

Service Center   Service Description Pricing Unit FY22 Rates FY23  Rates Comments Contact    
Client Services  Desktop Services (1) End User Desktop Support 10% FTE (4 hrs) Weekly Minimum $115.04 $115.04 Submit a Desktop Service request
Jeff Teasley
jteasley@uga.edu
                  
   
End User Desktop Support 100% FTE (40 hrs) Weekly $1,045.81 $1,045.81 Submit a Desktop Service request    
Print Kiosk Support Per Year $1,530.00 $1,530.00 Submit a Print Kiosk Support request    
Remote Desktop Image Management Per Year $157.02 $157.02 Submit a Report Desktop Image Management request    
Remote Support Portal (RSP) Per Year $1,454.43 $1,454.43 Submit a Remote Support Portal request    
On-Site Lab Staffing 10% FTE (4 hrs) Weekly Minimum $46.28 $46.28

Submit an On-Site Lab Staffing request

 
   
Desktop Support Emergency Work Order (2) Per Hour $85.00 $85.00    
Systems Engineering Secure Virtual Desktop Standard Virtual Desktop (6GB RAM, 50GB HD, 2 vCPU) Per Server/Year $375.00 $375.00

Submit a Secure Virtual Desktop request

Ashley Henry
ashenry@uga.edu
     

 

 

 

   
Virtual Desktop - Additional Cores Per Core/Year $53.17 $53.17 Submit a Secure Virtual Desktop request    
Virtual Desktop - Additional Storage Space Per GB/Year $1.15 $1.15 Submit a Secure Virtual Desktop request    
Virtual Desktop - Additional RAM Per GB/Year $33.62 $33.62 Submit a Secure Virtual Desktop request    
Virtual Desktop Setup One Time Provision Fee $300.00 $300.00 Submit a Secure Virtual Desktop request     
Virtual Server Small Standard VM Specs  (1 vCPU, 8GB RAM, 100 GB HDD)  Per Server/Year  $700.00  $700.00    

Submit a Virtual Server request

   
Medium Standard VM Specs (2 vCPU, 12GB RAM, 100 GB HDD) Per Server/Year $900.00 $900.00

Submit a Virtual Server request

   
Large Standard VM Specs (4 vCPU, 16GB RAM, 100 GB HDD) Per Server/Year $1,100.00 $1,100.00

Submit a Virtual Server request

   
Virtual Server - Additional Cores Per Core/Year $73.57 $73.57 Submit a Virtual Server request    
Virtual Server - Additional RAM Per GB/Year $41.24 $41.24

Submit a Virtual Server request 

   

Virtual Server - Additional Storage

Per GB/Year $1.15 $1.15

Submit a Virtual Server request

   
Virtual Server Setup Fee - Standard Build One time Provision Fee $450.00 $450.00

Submit a Virtual Server request

   
Virtual Server Setup Fee - Custom Build One time Provision Fee $650.00 $650.00 Submit a Virtual Server request    
Virtual IP Setup Per Hour $85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
$85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
     
Virtual Server - Standard Backups (up to 1TB) Per Server/Year n/a $240.00 Submit a Virtual Server request    
Virtual Server - Additional Backup Storage (1TB min.) Per TB/Per Server/Year n/a $120.00 Submit a Virtual Server request    
Storage Services Institutional File Storage (50GB minimum required w/50GB increments only) Per GB/Year $5.25 $5.25

Submit an Institutional File Storage request

   
Secure Institutional File Storage (50GB minimum required w/50GB increments only) Per GB/Year $5.25 $5.25

Submit a Secure Institutional File Storage request

   
Research Institutional File Storage (1TB minimum w/1TB increments) Per TB/Year $150.00 $180.00

Submit a Research Institutional File Storage request

Increased FY23 Forward

   
Per TB/Month $12.50 $15.00    
Data Center & Network Infrastructure Boyd Data Center Hosting(3) 1 Time Basic Installation Cost for 1 Server One time provision fee $1,000.00 $1,000.00 Submit a Boyd Data Center Hosting request
 Chris Fleming
cfleming@uga.edu
                      

 

   
Base Hosting Rate for 2 Ports & 1 Server Annual per Unit $210.00 $210.00 Submit a Boyd Data Center Hosting request    
1 Time Basic Installation Cost for 1/3 Rack environment One time provision fee $1,650.00 $1,650.00 Submit a Boyd Data Center Hosting request     
Base Hosting Rate for 2 Ports & 1/3 Rack environment Annual per environment $1,100.00 $1,100.00 Submit a Boyd Data Center Hosting request     
1 Time Basic Installation Cost for 1/2 Rack environment One time provision fee $2,210.00 $2,210.00 Submit a Boyd Data Center Hosting request     
Base Hosting Rate for 2 Ports & 1/2 Rack environment Annual per environment $1,245.00 $1,245.00 Submit a Boyd Data Center Hosting request     
1 Time Basic Installation Cost for Full Rack environment One time provision fee $3,750.00 $3,750.00 Submit a Boyd Data Center Hosting request     
Base Hosting Rate for 2 Ports & Full Rack environment Annual per environment $1,920.00 $1,920.00 Submit a Boyd Data Center Hosting request     
Storage Media Destruction Per Tape/Drive $4.00 $4.00 Submit a Storage Media Destruction request     
Cable TV Rates With HBO - per Drop Per Month $21.88 $21.88      
Without HBO - per Drop Per Month $18.58 $18.58      
Infrastructure Work Orders Installation Per Hour $37.00 $37.00      
Cable TV Support Per Hour $45.00 $45.00      
             
Project Management Support Per Hour $60.00 $60.00      
Network Support Partnership
http://net.uga.edu/nsp
Bronze Network Support Package - REQUIRED Per IP Per Month $1.40 plus $60/hour remote or $85/hour on-site support past MDF $1.68 plus $60/hour remote or $85/hour on-site support past MDF Increased FY23 Forward    
Gold Network Support Package Per IP Per Month $3.88 $4.27 Increased FY23 Forward    
On Demand Networking Support Per Hour $85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
$85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
     
Client-requested switch/router configuration
 (Bronze clients only)
One time per 24-48 port device Per Switch $151
Per Router $166
Per Switch $151
Per Router $166
     
  One time per 49-96 port device Per Switch $179
Per Router $199
Per Switch $179
Per Router $199
     
  One time per 97-144 port device Per Switch $207
Per Router $232
Per Switch $207
Per Router $232
     
  One time per 145+ port device Per Switch $236
Per Router $266
Per Switch $236
Per Router $266

 

   
EITS Special Cost Recovery Projects Consulting, Project Management or Enterprise Development Consulting Engagement Hourly $59.00 $59.00  

 

 

 

   
Project Management Support 10% FTE (4 hrs)  Weekly Minimum $236.00 $236.00      
Project Management Support 100% FTE (40 hrs) Weekly $2,360.00 $2,360.00      
Enterprise Development 10% FTE (4 hrs) Weekly Minimum $236.00 $236.00  

 

 

   
Enterprise Development 100% FTE (40 hrs) Weekly $2,360.00 $2,360.00      
Telecommunications  Telephone Line Rate Per Month $21.89 $24.08 Increased FY23 Forward
Chris Baines
cbaines@uga.edu
         
   
Voice Mailbox Per Month $4.50 $4.50      
Long Distance per phone line Per Month $1.00 $1.00      
Call Center Per Month $25.00 $25.00      
Automated Attendant 1-2 Announcements Per Month $135.00 $135.00      
Automated Attendant 3-4 Announcements Per Month $270.00 $270.00      
Automated Attendant 5-9 Announcements Per Month $405.00 $405.00      
Automated Attendant 10 Announcements Per Month $540.00 $540.00      
Work Order for new phone placement/programming Per Request $25.00 $25.00      
Expedited Work Order additional fee for new phone placement/programming Per Request (added fee to standard WO rate) $50.00 $50.00      
Campus-wide Software(4) Contracts & Licensing                 Adobe Creative Cloud - named user or serialized lab use
Annual per FTE $65 per FTE for participating units $65 per FTE for participating units Submit an Adobe software request
 

Bret Jamieson
itcla@uga.edu    

                                 
   
Mathematica - Unlimited Annual per Department $3,200.00 $4,500.00 Increased FY23 Forward    
Mathematica - Individual Annual per License $200.00 $300.00 Increased FY23 Forward    
Qualtrics - Unlimited use Annual Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing Free use except for optional modules    
SPSS - Per License Up To 30(5) Annual per License $85.00 $85.00 Submit a SPSS software request    
SPSS - Per License Each Additional License Over 30(5) Annual per License $65.00 $65.00 Submit a SPSS software request    
SPSS - Unlimited Annual $10,000.00 $10,000.00 Submit a SPSS software request    
MathWorks - MATLAB Per participant/Cost share Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing Request or renew a MATLAB license    
National Instruments - LabVIEW Per participant/Cost share Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing      
Zoom Add-On Features Click here for Zoom Add-on Descriptions Submit a Zoom Add-On request    
Webinar 500 Annual per License $1,500.00

$690.00

Reduced FY23 Forward

To request add-ons, have your Zoom Account Owner submit a TeamDynamix Request

   
Webinar 1,000 Annual per License $3,750.00 $3,750.00    
Meeting 300 Annual per License $770.00 Discontinued FY23 Forward    
Meeting 500 Annual per License $1,000.00

$660.00

Reduced FY23 Forward

   
Room Connector Annual per License $315.00 $315.00    
Zoom Room Annual per License $575.00 $575.00    
TeamDynamix TeamDynamix - User License Annual per License $475.00 $475.00 Submit a TeamDynamix software request Jeff Teasley
jteasley@uga.edu 
(1) Initial licensing purchase required with first time environments that is in addition to the service rates mentioned here.
(2) Emergency Work Orders are for clients who do not have a standing retainer MOU and for clients whose MOU does not have an Emergency Order clause.
(3) Subject to EITS Boyd Hosting Restrictions.
(4) See the Licensing MOU Calendar for the MOU renewal schedule
(5) SPSS Progressive Pricing - The first 30 licenses are $85.00 each and each additional license is $65.00 each.
 
FY23 rates are contingent on any future merit, FLSA, or other budget decisions prior to finalization of the FY23 budget.
 
Last Updated: 12/02/2021