Skip to Page Content
section image picture

Cost Recovery Services

 

 Cost Recovery Services and Rates FY18/FY19

Service Center   Service Description Pricing Unit FY18 Rates FY19 Rates Comments Contact
Client Services  Desktop Services (1) End User Desktop Support 10% FTE (4 hrs) Weekly Minimum $115.04 $115.04  
Shannon Marable
shannon.marable@uga.edu
                  
End User Desktop Support 100% FTE (40 hrs) Weekly $1,045.81 $1,045.81  
Print Kiosk Support Per Year $1,530.00 $1,530.00  
Print Kiosk Rental Fee (FOR INFO ONLY) (2) Per Year $2,388.00 N/A Rental Fee Discontinued, effective 8/1/17
Remote Desktop Image Management Per Year $157.02 $157.02  
Remote Support Portal (RSP) Per Year $1,454.43 $1,454.43  
On-Site Lab Staffing 10% FTE (4 hrs) Weekly Minimum $44.28 $44.28  
Desktop Support Emergency Work Order (3) Per Hour $75.00 $75.00  
Systems Engineering Virtual Desktop Basic Virtual Desktop (4 Gb RAM, 50 Gb HD, 1 vCore) Per Server/Per Year $287.40 $287.40  
Jonathan Hardy
jhardy66@uga.edu
     

 

 

 

Basic Secure Virtual Desktop (4 Gb RAM, 50 Gb HD, 1 vCore) Per Server/Per Year $287.40 $287.40  
Virtual Desktop - Additional Cores Per Core/Per Year $52.87 $52.87  
Virtual Desktop - Additional Storage Space Per Gb/Per Year $1.14 $1.14  
Virtual Desktop - Additional RAM Per Gb/Per Year $24.57 $24.57  
Virtual Desktop Setup One Time Provision Fee $283.91 $283.91  
Virtual Server Basic Virtual Server (4GB RAM, 50Gb HD, 1 vCore) Per Server/Per Year $557.91 $557.91  
Virtual Server - Additional Cores Per Core/Per Year $72.66 $72.66  
Virtual Server - Additional RAM Per GB/Per Year $30.14 $30.14  

Virtual Server - Additional Storage Space

Per GB/Per Year $1.14 $1.14

 

Virtual Server Setup One time provision fee $462.73 $462.73  
Virtual IP Setup Per Hour $85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
$85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
 
System Administration Services Microsoft Premier Service Per Hour $500.00 $500.00  
Storage Services Institutional File Store (20GB minimum required) Per GB/Per Year $5.18 $5.18  
Secure Institutional File Store (20GB minimum required) Per GB/Per Year $5.18 $5.18  
Research Institutional File Store (1TB minimum required) Per TB/Per Month $10.00 $10.00  
Data Center & Network Infrastructure Boyd Data Center Hosting (4) 1 Time Basic Installation Cost for 1 Server One time provision fee $1,000.00 $1,000.00  
 Jeff Teasley
jteasley@uga.edu
                      

 

Base Hosting Rate for 2 Ports & 1 Server Annual per Unit $210.00 $210.00  
1 Time Basic Installation Cost for 1/3 Rack environment One time provision fee $1,650.00 $1,650.00  
Base Hosting Rate for 2 Ports & 1/3 Rack environment Annual per environment $1,100.00 $1,100.00  
1 Time Basic Installation Cost for 1/2 Rack environment One time provision fee $2,210.00 $2,210.00  
Base Hosting Rate for 2 Ports & 1/2 Rack environment Annual per environment $1,245.00 $1,245.00  
1 Time Basic Installation Cost for Full Rack environment One time provision fee $3,750.00 $3,750.00  
Base Hosting Rate for 2 Ports & Full Rack environment Annual per environment $1,920.00 $1,920.00  
Storage Media Destruction Per Tape/Drive $4.00 $4.00  
Cable TV Rates With HBO - per Drop Per Month $19.58 $19.58  
Without HBO - per Drop Per Month $16.58 $16.58  
Infrastructure Work Orders Installation Per Hour $33.00 $33.00  
Cable TV Support Per Hour $35.00 $35.00  
Wireless Network Installation Per Hour $35.00 $35.00  
Project Management Support Per Hour $45.00 $45.00  
Network Support Partnership
http://net.uga.edu/nsp
Bronze Network Support Package - REQUIRED Per IP Per Month $1.10 plus $60/hour remote or $85/hour on-site support past MDF $1.15 plus $60/hour remote or $85/hour on-site support past MDF  Increase
Gold Network Support Package Per IP Per Month $3.83 $3.83  
On Demand Networking Support Per Hour $85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
$85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
 
Client-requested switch/router configuration
 (Bronze clients only)
One time per 24-48 port device Per Switch $151
Per Router $166
Per Switch $151
Per Router $166
 
  One time per 49-96 port device Per Switch $179
Per Router $199
Per Switch $179
Per Router $199
 
  One time per 97-144 port device Per Switch $207
Per Router $232
Per Switch $207
Per Router $232
 
  One time per 145+ port device Per Switch $236
Per Router $266
Per Switch $236
Per Router $266

 

EITS Special Cost Recovery Projects Consulting, Project Management or Enterprise Development Consulting Engagement Hourly $59.00 $59.00  

Mike Lucas
mlucas@uga.edu

Project Management Support 10% FTE (4 hrs)  Weekly Minimum $236.00 $236.00  
Project Management Support 100% FTE (40 hrs) Weekly $2,360.00 $2,360.00  
Enterprise Development 10% FTE (4 hrs) Weekly Minimum $236.00 $236.00  
Enterprise Development 100% FTE (40 hrs) Weekly $2,360.00 $2,360.00  
Telecommunications  Telephone Line Rate Per Month $20.06 $20.98  Increase
Chris Baines
cbaines@uga.edu
         
Voice Mailbox Per Month $4.50 $4.50  
Long Distance per phone line Per Month $1.00 $1.00  
Call Center Per Month $25.00 $25.00  
Automated Attendant 1-2 Announcements Per Month $135.00 $135.00  
Automated Attendant 3-4 Announcements Per Month $270.00 $270.00  
Automated Attendant 5-9 Announcements Per Month $405.00 $405.00  
Automated Attendant 10 Announcements Per Month $540.00 $540.00  
Work Order for new phone  Per Request $25.00 $25.00  
Expedited Work Order additional fee for new phone placement/programming Per Request (added fee to standard WO rate) $50.00 $50.00  
Campus-wide Software(5) Contracts & Licensing Adobe Creative Cloud - FTE Based Unlimited use(6) Annual $51 per FTE for participating units (6) $51 per FTE for participating units (6)  
 

Bret Jamieson
itcla@uga.edu    

                 
Citrix GoToMeeting/Training/Webinar Annual per License $299.00 $299.00  
Mathematica - Unlimited Annual per Department $3,200.00 $3,200.00  
Mathematica - Individual Annual per License $200.00 $200.00  
Qualtrics - Unlimited use Annual Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing Free use except for optional modules
SPSS - FTE Based Unlimited Use Annual Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing  
SPSS  Annual per License $84.00 $84.00  
Trimble Annual per License N/A N/A Discontinued as of 1/1/18
MathWorks - MATLAB Per participant/Cost share Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing  
National Instruments - LabVIEW Per participant/Cost share Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing  
Document Management (7) (NolijWeb/Content7) Cost per Concurrent License One Time $2,300.00 $2,300.00  

 David Crouch
dave@uga.edu

Maintenance per Concurrent license Per Year $414.90 $414.90  
Departmental setup One Time $236.00 $236.00  
Storage (5GB Minimum) Per GB/Per Year $6.96 $6.96  
Hosting Per License/Per Year $187.00 $187.00  
TeamDynamix TeamDynamix - User License Annual per License $475.00 $475.00  

Shannon Marable
shannon.marable@uga.edu

(1) Initial licensing purchase required with first time environments that is in addition to the rates mentioned here.
(2) Effective August 1, 2017, the rental fee for WEPA print kiosks has been eliminated for FY18 forward.
(3) Emergency Work Orders are for clients who do not have a standing retainer MOU and for clients whose MOU does not have an Emergency Order clause.
(4) Subject to EITS Boyd Hosting Restrictions.
(5) See the Renewal Schedule at Licensing MOU Calendar.
(6) For Adobe licenses, a volume rate is available to units for FTE counts (faculty/staff only) greater than 25. Please contact itcla@uga.edu.
(7) Storage fees will be prorated for new contracts based on the effective date, then reassessed based on actual usage each subsequent fiscal year during the annual contract renewal period.
 
FY19 rates are contingent on any future merit, FLSA, or other salary budget decisions prior to finalization of the FY19 budget.
 
Last Updated: 11/30/17