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Cost Recovery Services and Rates FY20/FY21

Service Center   Service Description Pricing Unit FY20 Rates FY21 Rates Comments Contact
Client Services  Desktop Services (1) End User Desktop Support 10% FTE (4 hrs) Weekly Minimum $115.04 $115.04 Submit a Desktop Service request
Wes Johnson
wesj06@uga.edu
                  
End User Desktop Support 100% FTE (40 hrs) Weekly $1,045.81 $1,045.81 Submit a Desktop Service request
Print Kiosk Support Per Year $1,530.00 $1,530.00 Submit a Print Kiosk Support request
Remote Desktop Image Management Per Year $157.02 $157.02 Submit a Report Desktop Image Management request
Remote Support Portal (RSP) Per Year $1,454.43 $1,454.43 Submit a Remote Support Portal request
On-Site Lab Staffing 10% FTE (4 hrs) Weekly Minimum $44.28 $46.28

Increase

Submit an On-Site Lab Staffing request

Desktop Support Emergency Work Order Per Hour $75.00 $85.00 Increase
Systems Engineering Secure Virtual Desktop Standard Virtual Desktop (6GB RAM, 50GB HD, 2 vCPU) Per Server/Year $287.40 $375.00

Increase & Standard Reconfigured 

Submit a Secure Virtual Desktop request

Jonathan Hardy
jhardy66@uga.edu
     

 

 

 

Virtual Desktop - Additional Cores Per Core/Year $52.87 $53.17 Increase  
Virtual Desktop - Additional Storage Space Per GB/Year $1.14 $1.15 Increase 
Virtual Desktop - Additional RAM Per GB/Year $24.57 $33.62 Increase 
Virtual Desktop Setup One Time Provision Fee $283.91 $300.00 Increase  
Virtual Server Basic Virtual Server (4GB RAM, 50GB HD, 1 vCore) Per Server/Year $557.91 N/A Discontinue
Small Standard VM Specs Per Server/Year N/A $700.00

NEW - 1 vCPU, 8GB RAM, 100 GB HDD

Submit a Virtual Server request

Medium Standard VM Specs Per Server/Year N/A $900.00

NEW - 2 vCPU, 12GB RAM, 100 GB HDD

Submit a Virtual Server request

Large Standard VM Specs Per Server/Year N/A $1,100.00

NEW - 4 vCPU, 16GB RAM, 100 GB HDD

Submit a Virtual Server request

Virtual Server - Additional Cores Per Core/Year $72.66 $73.57

Increase

Submit a Virtual Server request

Virtual Server - Additional RAM Per GB/Year $30.14 $41.24

Increase 

Submit a Virtual Server request 

Virtual Server - Additional Storage Space

Per GB/Year $1.14 $1.15

Increase 

Submit a Virtual Server request

Virtual Server Setup Fee - Standard Build One time Provision Fee $462.73 $450.00

NEW - 2 rates

Submit a Virtual Server request

Virtual Server Setup Fee - Custom Build One time Provision Fee $650.00
Virtual IP Setup Per Hour $85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
$85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
 
Storage Services Institutional File Storage (50GB minimum required w/50GB increments only) Per GB/Year $5.18 $5.25

Increase 

Submit an Institutional File Storage request

Secure Institutional File Storage (50GB minimum required w/50GB increments only) Per GB/Year $5.18 $5.25

Increase

Submit an Secure Institutional File Storage request

Research Institutional File Storage (1TB minimum w/1TB increments) Per TB/Year $120.00 $150.00

Increase 

Submit a Research Institutional File Storage request

Data Center & Network Infrastructure Boyd Data Center Hosting 1 Time Basic Installation Cost for 1 Server One time provision fee $1,000.00 $1,000.00 Submit a Boyd Data Center Hosting request
 Jeff Teasley
jteasley@uga.edu
                      

 

Base Hosting Rate for 2 Ports & 1 Server Annual per Unit $210.00 $210.00 Submit a Boyd Data Center Hosting request
1 Time Basic Installation Cost for 1/3 Rack environment One time provision fee $1,650.00 $1,650.00 Submit a Boyd Data Center Hosting request 
Base Hosting Rate for 2 Ports & 1/3 Rack environment Annual per environment $1,100.00 $1,100.00 Submit a Boyd Data Center Hosting request 
1 Time Basic Installation Cost for 1/2 Rack environment One time provision fee $2,210.00 $2,210.00 Submit a Boyd Data Center Hosting request 
Base Hosting Rate for 2 Ports & 1/2 Rack environment Annual per environment $1,245.00 $1,245.00 Submit a Boyd Data Center Hosting request 
1 Time Basic Installation Cost for Full Rack environment One time provision fee $3,750.00 $3,750.00 Submit a Boyd Data Center Hosting request 
Base Hosting Rate for 2 Ports & Full Rack environment Annual per environment $1,920.00 $1,920.00 Submit a Boyd Data Center Hosting request 
Storage Media Destruction Per Tape/Drive $4.00 $4.00 Submit a Storage Media Destruction request 
Cable TV Rates With HBO - per Drop Per Month $21.88 $21.88  
Without HBO - per Drop Per Month $18.58 $18.58  
Infrastructure Work Orders Installation Per Hour $33.00 $37.00 Increase
Cable TV Support Per Hour $35.00 $45.00 Increase
Wireless Network Installation Per Hour $35.00 N/A Discontinue
Project Management Support Per Hour $45.00 $60.00 Increase
Network Support Partnership
http://net.uga.edu/nsp
Bronze Network Support Package - REQUIRED Per IP Per Month $1.20 plus $60/hour remote or $85/hour on-site support past MDF $1.40 plus $60/hour remote or $85/hour on-site support past MDF Increase
Gold Network Support Package Per IP Per Month $3.83 $3.88 Increase
On Demand Networking Support Per Hour $85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
$85/hour on-site plus travel costs if technician has to stay overnight;
$60/hour if work done remotely
 
Client-requested switch/router configuration
 (Bronze clients only)
One time per 24-48 port device Per Switch $151
Per Router $166
Per Switch $151
Per Router $166
 
  One time per 49-96 port device Per Switch $179
Per Router $199
Per Switch $179
Per Router $199
 
  One time per 97-144 port device Per Switch $207
Per Router $232
Per Switch $207
Per Router $232
 
  One time per 145+ port device Per Switch $236
Per Router $266
Per Switch $236
Per Router $266

 

EITS Special Cost Recovery Projects Consulting, Project Management or Enterprise Development Consulting Engagement Hourly $59.00 $59.00  

Mike Lucas
mlucas@uga.edu

Project Management Support 10% FTE (4 hrs)  Weekly Minimum $236.00 $236.00  
Project Management Support 100% FTE (40 hrs) Weekly $2,360.00 $2,360.00  
Enterprise Development 10% FTE (4 hrs) Weekly Minimum $236.00 $236.00  
Enterprise Development 100% FTE (40 hrs) Weekly $2,360.00 $2,360.00  
Telecommunications  Telephone Line Rate Per Month $21.89 $21.89  
Chris Baines
cbaines@uga.edu
         
Voice Mailbox Per Month $4.50 $4.50  
Long Distance per phone line Per Month $1.00 $1.00  
Call Center Per Month $25.00 $25.00  
Automated Attendant 1-2 Announcements Per Month $135.00 $135.00  
Automated Attendant 3-4 Announcements Per Month $270.00 $270.00  
Automated Attendant 5-9 Announcements Per Month $405.00 $405.00  
Automated Attendant 10 Announcements Per Month $540.00 $540.00  
Work Order for new phone placement/programming Per Request $25.00 $25.00  
Expedited Work Order additional fee for new phone placement/programming Per Request (added fee to standard WO rate) $50.00 $50.00  
Campus-wide Software(4) Contracts & Licensing Adobe Creative Cloud - named user or serialized lab use
Annual per FTE $51 per FTE for participating units $65 per FTE for participating units

Increase 

Submit an Adobe software request

 

Bret Jamieson
itcla@uga.edu    

                 
Citrix GoToMeeting/Training/Webinar Annual per License $299.00 N/A Discontinue
Mathematica - Unlimited Annual per Department $3,200.00 $3,200.00  
Mathematica - Individual Annual per License $200.00 $200.00  
Qualtrics - Unlimited use Annual Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing Free use except for optional modules
SPSS - Per License Up To 30(5) Annual per License $85.00 $85.00 Submit an SPSS software request
SPSS - Per License Each Additional License Over 30(5) Annual per License $65.00 $65.00 Submit an SPSS software request
SPSS - Unlimited Annual $10,000.00 $10,000.00 Submit an SPSS software request
MathWorks - MATLAB Per participant/Cost share Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing Request or renew a MATLAB license
National Instruments - LabVIEW Per participant/Cost share Contact EITS Contracts & Licensing Contact EITS Contracts & Licensing  
Zoom Add-On Features Click here for Zoom Add-on Descriptions Submit a Zoom Add-On request
Webinar 100 Annual per License $440.00 $440.00

 

 

To request add-ons, have your Zoom Account Owner submit a TeamDynamix Request

Webinar 500 Annual per License $1,500.00 $1,500.00
Webinar 1,000 Annual per License $3,750.00 $3,750.00
Meeting 300 Annual per License $770.00 $770.00
Meeting 500 Annual per License $1,000.00 $1,000.00
Room Connector Annual per License $315.00 $315.00
Zoom Room Annual per License $575.00 $575.00
TeamDynamix TeamDynamix - User License Annual per License $475.00 $475.00  

Shannon Marable
shannon.marable@uga.edu

(1) Initial licensing purchase required with first time environments that is in addition to the service rates mentioned here.
(2) Emergency Work Orders are for clients who do not have a standing retainer MOU and for clients whose MOU does not have an Emergency Order clause.
(3) Subject to EITS Boyd Hosting Restrictions.
(4) See the Licensing MOU Calendar for the MOU renewal schedule
(5) SPSS Progressive Pricing - The first 30 licenses are $85.00 each and each additional license is $65.00 each.
 
FY21 rates are contingent on any future merit, FLSA, or other budget decisions prior to finalization of the FY21 budget.
 
Last Updated: 8/5/2020