Monday, July 14, 2025

EITS will perform biannual network maintenance resulting in intermittent outages of campus Internet access and campus information systems on Sunday, November 2, 2025, from 4:00 a.m. until midnight. EITS conducts biannual network maintenance in the fall and spring of each year to support the network and provide ample bandwidth and Internet capacity to the University. 

If you are aware of activities that could be impacted by this maintenance and would like planning assistance, please contact Rayid Tartir at rayid@uga.edu. 

Please share information about this maintenance with faculty, staff, and students in your units.  

Key Points for the November 2, 2025, Biannual Network Maintenance:  

• Systems that use services in the Boyd Data Center will experience outages. This also includes UGA websites hosted in the Boyd Data Center. The university’s primary website, www.uga.edu, is hosted off-campus and will remain available.  

• EITS Storage Services including IFS, Research IFS, and Secure IFS will be unavailable. 

• All systems behind the UGA Boyd Data Center departmental firewalls will experience outages to their access to the UGA network.  

• UGA’s Single Sign-On (UGA SSO) will also be unavailable. This means individuals will not be able to log in to many UGA-provided information systems, including the following:  

• • Zoom and Microsoft Teams

• • Athena, Banner Administrative System 

• • Degree Works 

• • eLearning Commons (eLC) 

• • UGA Elements 

• • UGA Financial Management System 

• • UGA Budget Management System 

• • UGAJobs 

• • UGAmart 

• • OneUSG Connect 

• • OneUSG Connect Benefits 

• • UGA Libraries digital resources including databases, e-books, online journals and more 

• Individuals will also experience outages accessing:  

• • UGAMail 

• • Websites hosted by UGA 

• • Virtual Private Network (VPN) 

• • ArchPass, powered by Duo 

• • Information systems hosted by EITS 

• UGA’s Telephone Services will experience sporadic outages during this maintenance, including Teams phones and messaging. In case of an emergency, it is important to remember to use a cell phone to contact UGA Police by calling 911 instead of 706-542-2200. The UGA Police Department will still respond to all calls for service during this time. Members of the campus community are reminded that 911 is always the appropriate number to call for an emergency on campus. In the event of a future interruption in the landline phone service at UGA, cell phones should be used to contact the police. 

• Elevator emergency phones may not work when telephone service is disrupted, and cell connectivity in elevators is unreliable in some buildings. It is recommended to use the stairs to the extent possible during the time of the maintenance. 

• Building fire alarm panels may beep continuously until the phone connection is restored and possibly beyond if the system does not reset automatically. During the outage time, there is no need to call the UGA Police Department or Facilities Management Division to report this issue. However, employees and students should remain aware and notify the UGA Police Department if they observe any indications of fire or smoke. 

• Wireless networks will experience brief sporadic outages during the maintenance, including: 

• •  Paws-Secure 

• • Eduroam 

• • UGA_Visitors_WiFi 

• • UGA-IoT 

• Al systems in the Hosted Area will experience sporadic outages.  

Additional details and progress reports will be posted at status.uga.edu.