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Duo Mobile App dropping support for iOS14, Android 10 operating systems

Tuesday, February 6, 2024

Effective February 2024, Duo, the vendor behind UGA’s ArchPass two-step login solution, will drop support for its mobile app on phones running Android 10 or older operating systems and phones running iOS14 or older operating systems.

Phones that run on these operating systems will still be able to use the Duo Mobile App, but they will not receive the latest updates, and will not be able to install or reinstall the Duo Mobile App.

Users who want to continue to use the Duo Mobile App to authenticate should update to Android 11 or iOS15 before February 2024.

Users with older phones who cannot update to new operating systems can always choose to authenticate via a phone call or a passcode sent via SMS text messaging, regardless of operating system.

For questions, contact Lance Peiper at

This information was accurate and complete at the time of publication. Changes in circumstances after the time of publication may impact the accuracy of the information.