Monday, April 10, 2023

The EITS Help Desk will launch a new Knowledge Base on May 5. The new knowledge base, which will be hosted in TeamDynamix, will reside at eitshelpdesk.uga.edu.

TeamDynamix is the same service used for the Help Desk ticketing system and service catalog, which will eventually allow for Knowledge Base articles to be linked to entries in our service catalog and submitted tickets.

This transition will also improve the look and feel of the Knowledge Base and allow EITS to consolidate how-to documentation about central IT services in one site, streamlining EITS’s web presence and making it easier for students, faculty and staff to find the information.

All of our current knowledge base documentation in Confluence is being reviewed and updated before being moved to the new TeamDynamix Knowledge Base.

After May 5, eitshelpdesk.uga.edu will point to our new Knowledge Base, and any deep links to the old Knowledge Base in Confluence will no longer be updated.

We recommend updating any deep links from Confluence to our new TeamDynamix Knowledge Base after May 5.

For more information on the new Knowledge Base, contact Sarah Jones at swjones@uga.edu.