Wednesday, December 6, 2023
In December, EITS will migrate our service catalog, where our help desk ticket forms are hosted, to a new client portal at eitshelpdesk.uga.edu.
This is the same client portal that hosts the EITS Knowledge Base, which was launched in the spring. This migration includes a clean-up of old and unused ticket forms and an update to the look and feel of the service catalog and the ticket form email template.
The migration also gives EITS the ability to link knowledge base articles to service catalog ticket forms, to better assist students, faculty, and staff in finding the answers they need.
Any units who have links on their websites to the old service catalog forms are advised to update links after December 20.
After the migration, students, faculty, and staff will also still be able to put in tickets via email at email@example.com or by calling 706-542-3106.
For more information contact Michael Jacobson at firstname.lastname@example.org.