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UGA network, web services outages expected due to maintenance

Thursday, July 23, 2015

A major maintenance project will begin on Friday, July 24, starting at 10 p.m. and ending on Saturday, July 25 at 7 a.m. EDT. This will result in a disruption to many UGA IT services. 

In order to minimize the impact on the UGA community, this work is being conducted during a low demand period for UGA network and web services. In an effort to ensure the continual growth and stability of its network services, UGA must occasionally plan maintenance projects.

The maintenance work will impact people accessing UGA technology services both on and off the main Athens campus during the maintenance times.

For people on campus during the maintenance window, they may experience disruptions accessing external, non-UGA web services, such as the Internet and UGAMail.

For people off campus during the maintenance window, they may experience disruptions to accessing UGAMail, websites hosted by UGA, the main UGA website (, the Virtual Private Network (VPN), ArchPass and web services hosted by EITS.

For off-campus users, this maintenance will result in disruptions to UGA’s Central Authentication System (CAS) to log in to UGA-provided web services, such as Athena, eLearning Commons (eLC), and the UGA Employee Self Service website.

In addition, telephone services on North Campus in Athens may potentially be disrupted during technical maintenance work on Saturday, July 25, from midnight to 6 a.m.

Telephone services are expected to remain operational, but there is a potential for service disruption to all buildings on North Campus if utility electrical service is interrupted during the maintenance window. 

The UGA Police Department will still respond to all calls for service during this time. It is important to use your cell phone to contact police from campus by calling 911 in the event of an emergency instead of 706-542-2200. 

Members of the campus community are reminded that 911 is always the appropriate number to call for an emergency on campus, and that in the event of a future interruption in “land line” phone service at UGA, cell phones should be used to contact police.

Additional details and progress reports will be posted at and on the EITS Twitter feed at @uga_eits.

We appreciate your patience and cooperation during this maintenance.