Monday, August 21, 2017

EITS Telephone Services is upgrading the University’s voicemail system on August 30-31, 2017.

Voicemail boxes will be transitioned to the new system on August 30, starting at 5:30 p.m. The process will be completed by 7 a.m. on August 31.

During the migration window, users with UGA voicemail boxes will not be able to access their accounts. However, callers may continue to leave messages in those voicemail boxes. Messages in voicemail boxes will be transitioned automatically to the new system.

After the transition, users will be required to change their voicemail passcode.

Passcode Change Required

After the transition, users with UGA voicemail will be required to enter a new passcode the first time you access voicemail.

• Press the voicemail button on your phone or dial 2-4234. 
• From outside the office, dial 706-542-4234.
• You will hear, “Thank you for calling. If you have a mailbox on this system enter it now.”
• Enter your 5-digit extension (e.g., 2-1111)
• You will hear, “Please enter your security code.”
• Enter the default security code, 2580.
• Next you will hear, “Your security code has expired. Enter a new security code, followed by the # sign key. Or press the * key to quit.”
• Now enter your new security code. You may use the same code you have used on the old system. There are requirements on how to create a strong passcode for voicemail. 

Creating Passcodes

Users must create a strong passcode for their voicemail accounts. Creating a strong passcode requires:

• No sequenced numbers (ex: 1234 or 6789)
• At least three unique digits
• Exclusion of the voicemail box number as part of the passcode

All other functions for voicemail should be the same after the migration.

Not all UGA faculty and staff have voicemail boxes. Each unit has a designated Departmental Telephone Representative, who is being asked to directly advise their users with voicemail boxes about this change.

For questions, or to report issues, please contact Telephone Services at 706-542-6962 or email telsvcs@uga.edu. Requests for technical assistance and other information about EITS Telephone Services are also available at telephoneservices.uga.edu.