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Request Support

Request Support

Computer Security Incidents, Data Breaches, etc.

CAS/SAML (Gluu) Requests

Exemption Requests

Firewall Requests

Security Tools

  • DLP – Request/modify account set up for Data Loss Prevention Tools (DLP).
  • SIEM – Request/modify access to the SIEM or modify alert settings for your unit.
  • Tenable – Request/modify access to Tenable or modify scanning and reporting settings.
  • PenetrationTesting – Request a penetration test to evaluate the security of a computer system or network.
  • Trend Micro OfficeScan – Download OfficeScan for workstations, download ServerProtect, or manage clients via the Trend Micro OfficeScan Web Console.

SSL Certificates

Departmental Network Liaisons (DNLs)

For each University School, College and Unit, it is essential that a Departmental Network Liaison (DNL) be identified. This individual serves as the primary point of contact for that unit, both with respect to the other users within the department and the central EITS support groups.

The following items summarize the primary responsibilities of the Departmental Network Liaisons:

  • Serving as the primary contact for a department with EITS for problems caused by network issues.
  • Managing departmental network access authorization, including assigning network addresses, such as TCP/IP addresses, managing the Domain Name System (DNS) requests and local network connectivity.
  • Reporting departmental devices that handle critical, sensitive or restricted information, such as Social Security numbers, credit card numbers or health records.
  • Reporting and/or assisting with computer security incident response.
  • Participating annually in optional training specifically designed for DNLs.

Senior Management at Schools, Colleges and Units are responsible for designating DNLs. If your unit needs to designate a new DNL, please have the appropriate individual submit a request to Add a DNL with the name and contact information of that individual.

When a DNL is transferred, terminated or retires, senior management or an existing DNL should submit a request to Remove a DNL as soon as possible, indicating that the departing individual is no longer a DNL.