Tuesday, August 21, 2018

Effective September 7, all eligible students, faculty and staff will be required to use ArchPass, UGA’s two-step login solution, powered by Duo, to access their UGAMail and OneDrive for Business accounts when off-campus.

This change to the login process is being implemented to help combat the rising tide of successful phishing attempts, which compromise hundreds of UGA email accounts every semester. During the Spring 2018 semester, more than 4,300 phishing attempts were reported to the EITS Help Desk, and about 500 accounts were compromised in successful phishing attempts.

Students, faculty and staff will be prompted to log in with ArchPass when they are accessing UGAMail or OneDrive for Business off-campus. Their login information will be saved on their device or browser for 14 days. After 14 days, or if they switch to a different device or web browser, they may be prompted to login with ArchPass again when off-campus.

As part of this change to the login process, students, faculty and staff with outdated desktop and mobile email clients will need to upgrade to newer email clients.

Outlook 2016 for Mac and Outlook 2016 for Windows are both supported, as is the UGAMail portal within the UGA Mobile app.

For a complete list of supported clients, please visit our Help Desk site. 

If your desktop or mobile email client is not listed as supported, you will have to upgrade to a supported client to access your UGAMail and OneDrive or begin accessing your UGAMail and OneDrive through a web browser.

All eligible students, faculty and staff have access to free Office software through their UGAMail accounts. This includes the latest version of Outlook. If you wish to upgrade the email client on your personal devices, you can find information on downloading Outlook and other Office 365 programs for free here.

If you need assistance installing a new email client on your UGA-issued computer, tablet or phone, please contact your departmental IT professional.

For more information about ArchPass, visit archpass.uga.edu.