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Faculty IT resources

Faculty teaching

Welcome to UGA

If you're a new faculty member to the University of Georgia, we've got a quick technology checklist. There are also a number of technology services available to faculty. 

We're UGA's central IT department, Enterprise Information Technology Services (EITS), and we support enterprise-wide systems for students, faculty, staff and visitors. 

EITS Help Desk

If you have questions about EITS-supported systems, such as UGAMail, MyID, wireless networking and telephones, contact our Help Desk at helpdesk@uga.edu or 706-542-3106.

Other IT Help Desks

Many colleges and units at UGA also have their own technical support for faculty and staff. If you have questions about support for hardware or software and services specific to your department or college, please contact your college or unit's IT help desk

New to UGA? Technology Checklist

  • Set up your MyIDif it has not already been established. Your MyID is the username that's required to access many services and resources at UGA. Your HR personnel may have already set up your MyID.
  • Complete your MyID profilewhich establishes security measures in case you forget your MyID password.
  • Check your UGAMail.UGAMail is the University-provided email service for students, faculty and staff. Your UGAMail password is the same as your MyID password. 
  • Connect to wireless networksUGA's has two secure wireless networks: PAWS-Secure and eduroam. Both are accessible with your MyID and password.
  • Connect to the wired networkContact your departmental IT professional to get connected to the wired network in your building.
  • Get phone serviceContact your department's IT professional or the Departmental Telephone Representative about phone service in your office. Set up voicemail, including recording your greeting.
  • Complete SecureUGASecureUGA is online security awareness training all UGA employees complete as part of their onboarding process.
  • Register for UGAAlertUGAAlert is the University's emergency notification system. Register your contact information to receive emergency alerts via text, email or desktop notices.
  • Enroll in ArchPass DuoUGA's phone-based two-factor authentication service is required to log in to the VPN and other select campus systems. 
  • Connect to VPNThe remote access Virtual Private Network (VPN), allows you to access the UGA campus network and computer resources securely from off-campus locations. You must enroll in ArchPass Duo to connect to the VPN.
  • Download the UGA Mobile AppThe UGA mobile app is available for iOS and Android devices and includes useful campus resources, including bus trackers, a searchable campus, eLC access and more.
  • Learn about Research ComputingThe Georgia Advanced Computing Resources Center provides large-scale computing services and solutions for University researchers.
  • Contact IT Help DesksMany colleges and units at UGA also have their own technical support for faculty and staff. If you have questions about support for hardware or software and services specific to your department or college, please contact your college or unit's IT help desk