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Tools

Remote Access VPN

The UGA Campus Remote Access VPN is designed to allow Faculty and Staff to access UGA campus network and computer resources securely and easily from remote locations and public networks.

To connect to the Remote Access VPN you will need to use your ArchPass Duo authentication device with the Duo mobile app installed. Visit the ArchPass Duo Enrollment Guide for more information. You may also wish to view the ArchPass Duo How-to video for instructions on getting set up with ArchPass Duo.

Login Notices

Each time you log in to the VPN you will receive a brief notice in your UGAMail account. This process is intended to help minimize fraudulent logins to the VPN.

The notice will include your UGA MyID and the time you logged into the VPN.

If you have legitimately logged into the VPN, you do not need to do anything once you receive the notice.

If you have not logged into the VPN and receive an email notice, your account may be compromised. In that case, you should contact UGA's Office of Information Security by emailing abuse@uga.edu. You will be asked to provide information in the email notice from the VPN login session.

As always, if you are unsure if an email is legitimate, you may contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu

Quick Setup

Prerequisites

Before connecting you should ensure that ActiveX or Java is correctly installed and working on your browser. The remote.uga.edu setup will test this during the connection process.

Install the Duo mobile app and enroll in ArchPass Duo on your preferred device prior to connecting. Visit the ArchPass Duo Enrollment Guide for more information.

Desktop / Laptop Instructions

  1. Open web browser.
  2. Navigate to remote.uga.edu.
  3. Select your Remote Access VPN group.
    1. Choose 01 Default for general VPN use.
    2. The 02 Restricted Access VPN group is reserved for authorized users only.
  4. Enter your MyID and Password. NOT your RACF mainframe ID.
  5. Click "Login".
  6. Select an authentication Device.
  7. Choose an authentication method.
  8. You be authenticated to the Web Launch page.
  9. The Web Launch page:
    1. will check your system for ActiveX or Java.
    2. will install or update the client on your computer.
    3. accept installation prompts as needed.
  10. The connection will be made automatically at this point, though it may take several minutes.
  11. The Web Launch web page will report a successful connection.
    The Cisco AnyConnect VPN Client icon Remote Access VPN will also be displayed in the system tray.
  12. You will receive a connection confirmation email in your UGAMail account.
  13. To disconnect: Right click on the Cisco AnyConnect icon then click “disconnect”.
  14. Future connections can be made via Cisco AnyConnect folder in your program files or by clicking the client icon in your system tray.

Caveats

If neither ActiveX nor Java are installed (or your configuration is incompatible with the browser installation), the Web Launch page will prompt you to download the manual AnyConnect client.

You must have administrative privileges during the first connection attempt to allow for installation of the client.

VPN on iPad and iPhone

Requires minimum iOS 4.1

Install Cisco AnyConnect App

  1. Tap on the "Cisco AnyConnect" icon
  2. Tap "add VPN Connection"
  3. Enter Description (e.g. "UGA VPN")
  4. Enter Server address "remote.uga.edu"
  5. Save
  6. Change "AnyConnect VPN" from OFF to ON
  7. Select the appropriate VPN group
    1. Choose 01 Default for general VPN use.
    2. The 02 Restricted Access VPN group is reserved for authorized users only.
  8. Enter your MyID
  9. Enter your Password
  10. Enter your preferred authentication method in the Second Password field
  11. Tap the Done button
  12. Acknowledge your Push notification, enter your ArchPass Duo passcode or respond to your phone call.
  13. You are now connected to the UGA VPN
  14. You will receive a connection confirmation email in your UGAMail account

VPN on an Android Device

Note: Android 4.0+ (Ice Cream Sandwich) is recommended.

Install Cisco AnyConnect for Android.

  1. Open Google Play.
  2. Perform a search for AnyConnect from Cisco Systems, Inc.
  3. Tap Install.
  4. Accept & Download.
  5. Open AnyConnect.
  6. Tap Add New VPN Connection... under "Choose a connection..."
  7. Enter a name for the VPN Connection (VPN, UGA, etc.)
  8. Tap the arrow next to Server Address.
    1. enter remote.uga.edu
    2. tap OK.
  9. Tap Done.
  10. Tap AnyConnect VPN or slide the toggle to connect to the VPN.
  11. Select your Remote Access VPN group.
    1. Choose 01 Default for general VPN use.
    2. The 02 Restricted Access VPN group is reserved for authorized users only.
  12. Enter your MyID and password in the appropriate fields. Enter your preferred ArchPass Duo authentication method in the Second Password field.
  13. Acknowledge your Push notification, enter your ArchPass Duo passcode or respond to your phone call.
  14. After a few moments, you will have an active connection to the VPN service. The Cisco AnyConnect icon will appear in your notification bar as long as you are connected.
  15. You will receive a connection confirmation email in your UGAMail account.

Other Installers

If you are having difficulty installing directly from the enterprise VPN, other stand alone installers and documentation are available.

Version 3.1.11004 (uploaded 30 September, 2015) for SSL VPN. AnyConnect version 3.1MR10 (3.1.10010) and later are compatible with Windows 10 official release.

Other Documentation

Technical Support

If you have any questions or need further information, please contact the EITS Help Desk directly at helpdesk@uga.edu.