Communications

Telephone Services

• New line activation 
• Line deactivation
• Moving, changing or installing phone lines
• Repairs
• Voicemail
• Conference Calls
• Call Centers
• Automated Attendants
• Phone/PBX programming
• Long Distance Service
• DSL order facilitation
• AT&T Centrex services
• Call detail reporting
• E911 database support

Each department has a designated Departmental Telephone Representative (DTR), who coordinates these services.

Conference Calls 

For conference calls with six or fewer people, faculty and staff can use any University digital phone at no cost. 

For conference calls with more than six people, a service is available through AT&T for a fee. Each Departmental Telephone Representative (DTR) coordinates an AT&T audio conferencing bridge for each department.

For more information about setting up conference calls, visit the Telephone Services website.

Web Conferencing

Web conferencing allows multiple people to collaborate online for meetings, presentations, virtual office hours and training sessions. Web conferencing includes audio and visual capabilities, including screen sharing. 

The University offers two options for web conferencing:

• Blackboard Collaborateis integrated within eLearning Commons (eLC) and is free. Blackboard Collaborate offers webcam streaming, live audio, a shared whiteboard, text chat, application sharing and more. Instructors can also record their sessions for playback later. EITS and the Center for Teaching and Learning jointly support Blackboard Collaborate. For technical assistance with Blackboard Collaborate, contact the EITS Help Desk at helpdesk@uga.edu or 706-542-3106.
• GoToMeetingis also available for departments for a cost recovery fee. GoToMeeting allows individuals to conduct online meetings from their desktops or mobile devices. 

Video Conferencing

Video conferencing is available for small classes, meetings and events where attendees must participate from different locations. Video conferencing can save time and money by allowing participants to interact in real time for events such as guest lectures, committee meetings or interviews.

Several UGA units offer video conferencing options. Faculty should contact their IT personnel for assistance. Departments without video conferencing equipment may contact EITS or the Center for Teaching and Learning.

The University Channel

The University Channel appears on University Cablevision around campus and on Charter Cable in Athens and surrounding areas. 

The University Channel offers national and locally produced noncommercial programming, including broadcasts of live events such as UGA commencement ceremonies, State of the University addresses, high-profile lectures and symposia.

The University Channel is available on campus cable channel 15.1, Charter cable channel 181 and is streamed 24x7 on the Center for Teaching and Learning's website.

Listserv

Listserv is an email list management service that allows faculty, staff and students and others outside the University to collaborate and share information with a large group of people.

UGA students, faculty and staff can create and edit lists for their classes, projects or interest groups among subscribers. Listserv allows list owners to decide if their list will be a discussion group (allow other people to post messages) or only announcements. List owners can add and remove subscribers, moderate postings, schedule postings and determine archive settings, among other features.

Messages to lists can be posted via an email or from UGA's listserv website, which also allows list owners to modify setting for their lists.