Wednesday, November 4, 2020

Our Help Desk has seen a marked increase in requests for assistance this spring and summer, since the University pivoted to a hybrid model of in-person and online instruction. Despite these changes, our customer satisfaction remains positive.

Overall, EITS saw a 10 percent increase in incidents from March 2020 to August 2020, compared with the same time period last year.

This equates to about 57,000 calls, tickets, and chats. Our most popular requests continue to be MyID account and password help, UGAMail assistance, ArchPass device assistance, and Sendfiles assistance.

During this time period, customer satisfaction remained positive, with 93 percent of respondents reporting they were satisfied with our service.

Our Help Desk can be reached by email at helpdesk@uga.edu , via chat at hd.support.uga.edu or by phone at 706-542-3106.

For hours and a link to our knowledge base, visit eitshelpdesk.uga.edu.

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