Tuesday, July 26, 2022

UPDATE: Effective August 15, normal off-campus access to Athena has been restored.

Off-campus access to Athena has been limited to reduce the chance that someone on the Internet exploits a known software defect introduced by the software’s supplier and developer, Ellucian. 

On July 20, the University of Georgia received a notification of this defect from Ellucian. There is no evidence that the software defect has been exploited at UGA or elsewhere. 

Out of caution, EITS has limited Athena access to on-campus users, or off-campus users who use the Remote Access VPN or the vLab service until the defect has been resolved.

Students, Faculty and Staff:

If you are trying to access Athena off campus, you can login using the Remote Access VPN or the vLab service to access Athena. 

To log into vLab, visit vlab.uga.edu. 

To download the Cisco AnyConnect VPN client and log in, follow the instructions on our Remote Access VPN page. 

Students, faculty and staff on campus and behind the campus firewall should be able to access Athena as normal. 

Parents and Guardians: 

If you are trying to pay a bill for your student, you will need to be made an authorized user on their account. 

For instructions on how your student can set you up as an authorized user, please see these instructions from the Bursars office. 

Once your student has set you up as an authorized user,  you can login to pay your bill here. 

For support and assistance using these services, individuals can contact the EITS helpdesk at helpdesk@uga.edu or 706-542-3106.

Real-time updates on the status of this issue are available on our UGA Systems Status page.