New Faculty, Staff and Student Guides
Welcome to the University of Georgia!
EITS is the central IT department on campus. We offer many tools to make learning, teaching, working and living at UGA easier. Get started by exploring these checklists.
Your MyID is the username that's required to login to a number of online University resources
and other functions. If you are a student, your MyID was assigned to you during your
admissions process, and you should have received a link to set up your MyID password. If you're a new employee, contact your department's HR representative to establish
Your MyID password must:
1) Have at least 10, but no more than 16 characters
2) Must not include your name or MyID as part of the password
3) Have a combination of 3 of the following: upper-case letters, lower case letters, numbers and special characters
(such as, @!#)
Don't forget to also set up your security questions in the MyID Profile Forgotten Password Service, so you can change or reset your password at any time without contacting the Help Desk. Visit myid.uga.edu.
Some UGA systems, including eLearning Commons and Athena, as well as UGAMail, OneDrive and other Office 365 applications when you're off-campus,
require more than your MyID and password for access.
To log into these systems, you'll need to use ArchPass, UGA's two-step login solution, powered by Duo.
UGA systems protected by ArchPass will ask you to:
1)Enter your UGA MyID and password
2)Verify your identity with the Duo mobile app, a text message or a phone call to your Duo-enrolled phone or tablet
This two-step login process adds an extra layer of security to help protect your UGA accounts.
To begin using ArchPass, enroll a smartphone, cell phone, landline phone or tablet through the self-service portal at archpass.uga.edu. You can enroll multiple devices.
Your UGAMail is provided through Microsoft and includes access to your University email, calendar
You can access your UGAMail at ugamail.uga.edu, through the UGA Mobile App, or by configuring a desktop client or app to access your account. The University will send official information to your UGAMail account, so be sure to check it regularly.
To change your UGAMail address, visit myid.uga.edu.
It's used instead of your Social Security number to access personal data. Your UGA ID number appears of the back of your UGACard.
The UGA Mobile App is the official mobile app for the University of Georgia, where
students, staff, faculty and visitors can find campus resources and learn more about
the University. The app allows users to track buses on and off campus, learn about
the dining facilities, log in to various academic resources, check parking deck occupancy,
and so much more!
The mobile app is free via the App Store and Google Play. For more information visit mobileapps.uga.edu.
Once the app is downloaded, make sure to enable push notifications so you can receive important infomation around the University!
Large institutions like UGA are targets for phishing and getting phishing emails is a daily reality.
Did you receive an email that looks suspicious? Send it to firstname.lastname@example.org for review.
On Athena, students can register for classes, pay tuition and fees, view academic and financial aid records, and update personal information.
To register for classes, you must first meet with your advisor. You can find more information about the class registration process on the Registrar's site.
Instructors use eLC for course assignments, learning materials, quizzes, class communication and more. Each semester, you have automatic access to eLC for your classes.
For eLC instructional resources, visit the Center for Teaching and Learning's Help site.
DegreeWorks helps students and their advisors monitor progress towards degree completion. Much like a checklist, it combines their UGA degree requirements and the coursework completed into an easy-to-read electronic worksheet that shows how courses completed count toward degree requirements.
All UGA students, faculty and staff have free access to Zoom with their UGA MyID. Your UGA Zoom account gives you access to host longer meetings with more participants, and can be made more secure by requiring all participants to log in with a MyID. For more information, visit zoom.uga.edu.
Online chat: hd.support.uga.edu
UGA doesn’t require that you purchase a certain type of computer, but a few degree
programs, such as those in design or engineering, may require that you have certain
Most student just need a laptop with a word processor and the ability to connect to the Internet and access email. We recommend modern laptops with at a minimum Windows 10, or Mac OS High Sierra or newer.
Due to compatibility issues with many online services, we do not recommend tablet devices, such as the iPad or Android devices, or netbooks, such as Chromebooks, as your primary computing device.
Your professors will let you know if you need to purchase specific software for certain
classes or degree programs.
UGA offers some software, such as Microsoft Office, Zoom, Adobe Creative Cloud and MatLab to students for free or at a discounted rate. You can find more information on our software site.
Other lab software, such as SPSS and STATA, is also available to students in our computer labs or through vLab, our virtual computer lab.
You can bring your own printer for your residence hall room, but if you want to save
space, we recommend leaving your personal printer at home and using our print kiosks instead.
There are more than 40 print kiosks located across campus. Black and white printing is $0.07 a page and you can pay with a credit card, debit card, Bulldog Bucks, Apple Pay, Venmo or PayPal.
If you choose to bring a printer, use a USB connection to connect it to your laptop. Wireless printing interferes with the wifi network in the residence halls, PAWS-Secure, and is not secure. Learn more at getconnected.uga.edu.
The UGA Bookstore offers computer repair for a nominal fee. There are also several off-campus options, including Best Buy and Simply Mac.
UGA offers two secure wireless networks: PAWS-Secure and eduroam.
PAWS-Secure is available across campus and can be accessed using a valid MyID and password.
To access eduroam, students must provide their full UGA credentials with their MyID followed by "@uga.edu" (example: YourMyID@uga.edu). Students can also use their UGA credentials to get wireless service when visiting participating eduroam institutions in the United States and abroad.
You will need to provide your own Ethernet cable to connect to the wired network.
For more information on technology in the residence halls, visit getconnected.uga.edu.
People using a personal wireless router will be asked to remove it from the network. This also applies to people using their cell phones as a mobile hotspot (tethering).
Find more info on how to get the most of out wireless in housing.
Follow the Getting Started Checklist for New Students, as well as the following:
Each department or unit of the University has designated an individual, known as the Departmental Telephone Representative (DTR), who is responsible for coordinating changes or additions to their telephone service.
Several UGA resources may require you to be on the UGA network in order to access those sites. By using the VPN, you have a secure connection that acts as a "tunnel" to the UGA on-campus network.
Learn more about the VPN here.
Request information about research computing tools from the GACRC.
There are many technology resources available for you to use remotely, such as Zoom, Microsoft Teams, Kaltura, Virtual Private Network, eLC and more.
These unit-level IT help desks are typically responsible for hardware support and software and services specific to their department's needs. Faculty and staff in these colleges and units may need to contact their departmental IT staff for assistance.
EITS supports the centralized IT systems at the University.
The EITS Help Desk is the central point of contact for computing services for UGA students, faculty, staff and visitors.
ONLINE CHAT: hd.support.uga.edu