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Cost Recovery Services

Institutional File Storage (IFS) Services

EITS provides three options for Institutional File Storage (IFS) services. All are available on a cost recovery basis. These are:

Standard Institutional File Storage (IFS)

EITS will provide client support for the Institutional File Store Systems. For this data storage service, clients must purchase a minimum of 20GB for Institutional File Store (IFS). Support will include of a maximum one-hour response time during emergencies or server outages between normal business hours of 8 AM to 5 PM Monday thru Friday excluding University observed holidays and days for which the University is closed for business. After-hours support will be on a best effort response following the EITS on call procedure/schedule. Support functions will be handled by EITS. To minimize the downtime of this critical service during business hours, server maintenance will be performed outside of UGA normal business hours as defined by the EITS standard downtimes and monthly patching schedule. Yearly capacity monitoring, trend analysis, and capacity planning will be conducted in accordance with EITS standards, and results can be shared with clients upon request.

Administration of Standard IFS Services:
  • Create and allocate storage space.
  • User self-service file restoration services will be available at no additional cost. EITS will provide instructions on how to perform self-service file restoration for client use.
  • If client does not have a Desktop Service Support Contract and needs assistance restoring data, additional charges will apply at current EITS hourly rates.
  • Data migrations to or out of this service performed by EITS personnel will incur additional charges at current EITS hourly rates.
  • Restoration of data from backups for data recovery will begin within 2 business days from the receipt of the helpdesk ticket request. Total restoration time will vary based on the scope of the request. Restoration requests of this nature will incur additional charges at current EITS hourly rates.

Uses specifically NOT supported by the Institutional File Storage Services are the following:

  • Hosting personal data (non-University) including pictures.
  • Hosting DMCA-protected files such as music or movies.
  • Publishing files on the web from the file server.
  • Restricted information (SSN, credit card data)
    • NOTE – If you need support for this type of data file storage, contact us about making use of our Secure IFS service offering. You will need a secure VM to access the Secure IFS.

Disclaimer: Using any file sharing technology, some activities represent a risk of data loss and/or poor performance. EITS recommends the client minimize or avoid the following activities:

  • Working from open files that are on the file server
  • Multiple users working from the same file on the server (such as a Microsoft Access File)
  • Roaming User Profiles
  • Running executable files from the file share
  • Use of flat database files from the share to run applications

The client will provide an after-hours contact for issues requiring their involvement.

Secure Institutional File Storage (Secure IFS) Services

EITS will provide client support for the Institutional File Store Systems. For this secure data storage service, clients must purchase a minimum of 20GB for Secure Institutional File Store (Secure IFS) systems. In addition, clients will need to purchase a secure desktop through our SecureVDI (a.k.a Virtual Desktop) service in order to access data within Secure IFS. Support will include of a maximum one-hour response time during emergencies or server outages between normal business hours of 8 AM to 5 PM Monday thru Friday excluding University observed holidays and days for which the University is closed for business. After-hours support will be on a best effort response following the EITS on call procedure/schedule. Support functions will be handled by EITS. To minimize the downtime of this critical service during business hours, server maintenance will be performed outside of UGA normal business hours as defined by the EITS standard downtimes and monthly patching schedule. Yearly capacity monitoring, trend analysis and capacity planning will be conducted in accordance with EITS standards, and results can be shared with clients upon request.

Administration of Secure IFS Services:
  • Create and allocate storage space.
  • User self-service file restoration services will be available at no additional cost. EITS will provide instructions on how to perform self-service file restoration for client use.
  • If client does not have a Desktop Service Support Contract and needs assistance restoring data, additional charges will apply at current EITS hourly rates.
  • Data migrations to or out of this service performed by EITS personnel will incur additional charges at current EITS hourly rates.
  • Restoration of data from backups for data recovery will begin within 2 business days from the receipt of the helpdesk ticket request. Total restoration time will vary based on the scope of the request. Restoration requests of this nature will incur additional charges at current EITS hourly rates.

Uses specifically NOT supported by the Secure Institutional File Storage Services are the following:

  • Hosting personal data (non-University) including pictures.
  • Hosting DMCA-protected files such as music or movies.
  • Publishing files on the web from the file server

Disclaimer: Using any file sharing technology, some activities represent a risk of data loss and/or poor performance. EITS recommends the client minimize or avoid the following activities:

  • Working from open files that are on the file server.
  • Multiple users working from the same file on the server (such as a Microsoft Access File).
  • Roaming User Profiles.
  • Running executable files from the file share

The client will provide an after-hours contact for issues requiring their involvement.

Research Institutional File Storage (Research IFS) Services

EITS will provide client support for the Research Institutional File Store Systems. For this data archival storage service, clients must purchase a minimum of 1TB for Research Institutional File Store (Research IFS) systems. Support will include of a maximum one-hour response time during emergencies or server outages between normal business hours of 8 AM to 5 PM Monday thru Friday excluding University observed holidays and days for which the University is closed for business. After-hours support will be on a best effort response following the EITS on call procedure/schedule. Support functions will be handled by EITS. To minimize the downtime of this critical service during business hours, server maintenance will be performed outside of UGA normal business hours as defined by the EITS standard downtimes and monthly patching schedule. Yearly capacity monitoring, trend analysis and capacity planning will be conducted in accordance with EITS standards, and results can be shared with clients upon request.

Administration of Research IFS Services:
  • Create and allocate storage space.
  • User self-service file restoration services will be available at no additional cost. EITS will provide instructions on how to perform self-service file restoration for client use.
  • If client does not have a Desktop Service Support Contract and needs assistance restoring data, additional charges will apply at current EITS hourly rates.
  • Data migrations to or out of this service performed by EITS personnel will incur additional charges at current EITS hourly rates.
  • Restoration of data from backups for data recovery will begin within 2 business days from the receipt of the helpdesk ticket request. Total restoration time will vary based on the scope of the request. Restoration requests of this nature will incur additional charges at current EITS hourly rates.

Uses specifically NOT supported by the Hosted File Store Services are the following:

  • Hosting personal data (non-University) including pictures, music and video files.
  • Publishing files on the web from the file server.
  • Restricted information (SSN, credit card data).
    • NOTE – If you need support for this type of data file storage, contact us about making use of our Secure IFS service offering. You will need a secure VM to access the Secure IFS.

Disclaimer: Using any file sharing technology, some activities represent a risk of data loss and/or poor performance. EITS recommends the client minimize or avoid the following activities:

  • Working from open files that are on the file server.
  • Multiple users working from the same file on the server (such as a Microsoft Access File).
  • Roaming User Profiles.
  • Running executable files from the file share

The client will provide an after-hours contact for issues requiring their involvement.

IFS Service Contact Information

 

  • Tier 1: EITS Help Desk (http://EITSHelpdesk.uga.edu) – (706)542-3106
  • Tier 2: Ashley Henry, IT Manager — (706)542-6292, ashenry@uga.edu
  • Tier 3: Jonathan B. Hardy, IT Director of Systems Engineering — (706)542-7873, jhardy66@uga.edu

 

Updated: 11/30/2017