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Institutional File Storage (IFS) Services

EITS offers three different options of Institutional File Storage (IFS) services to the University of Georgia community; each designed to meet the diverse business needs of the campus.

All three of the above IFS services are provided to University of Georgia faculty and staff on a cost recovery basis.  Rates for each service can be found in the EITS Cost Recovery Services and Rates Table.  The University of Georgia also has access to OneDrive for Business, a cloud-based storage solution provided to them free of charge.

If you have questions or concerns about any of the three IFS services, please see the IFS Service Contact Information at the bottom of this page.

Standard Institutional File Storage (IFS)

The Standard IFS service is intended for use by University of Georgia units needing to store and share files within the same business unit or collaborators in other University of Georgia units.

Important Service Details

Effective 7/1/20 Forward

  • Minimum required initial purchase of 50GB
  • Increases/Decreases can be requested in 50GB increments
  • Service cancellations require a 90-day notice from the client
  • Backup restorations will incur additional charges at EITS hourly rate
  • Data migrations performed by EITS to/from this service will incur additional charges

Client Expectations

  • Provide EITS with a business contact for any billing changes or issues
  • Provide EITS with a technical contact for any service changes or issues
  • Inform EITS of any changes to business or technical contact information
  • The following uses are NOT supported on the Standard IFS service
    • Hosting personal data (non-University) including pictures
    • Hosting DMCA-protected files such as music or movies
    • Use of flat database files from the share to run applications
    • Publishing files on the web that use the file server as backend storage
    • Storing restricted information (SSN, HIPPA data, credit card data)
      • NOTE: If you need support for this type of data file storage, contact us about making use of our Secure IFS service offering.

EITS Expectations

  • Create and monitor the storage space requested by the client.
  • Setup and maintain the underlying infrastructure and security for the service.
  • Provide support and proactive communications to clients.
    • Normal Support will be provided during standard business hours of 8:00am – 5:00pm Monday – Friday, excluding University observed holidays and University closures.
    • Emergency Support will include of a maximum one-hour response time during emergencies or service outages between standard business hours.
    • Extended Support outside of standard business hours will be on a best effort response following the EITS on-call procedures.
  • Maintain and validate (quarterly) backups for data stored in this service.
  • Minimize the downtime of this critical service during business hours by performing service maintenance and patching outside of UGA’s standard business hours.
  • Provide reports on file share trending and capacity planning recommendations upon request.

Secure Institutional File Storage (Secure IFS) Services

The Secure IFS service is intended for use by University of Georgia units needing to store and work with restricted data within the same business unit or partners in other University of Georgia units.

Given the nature of data being worked on within this service, access will be restricted to SecureVDI sessions that can ensure data exfiltration requirements can be satisfied.

Important Service Details

Effective 7/1/2020 Forward

  • Minimum required initial purchase of 50GB
  • Increases/Decreases can be requested in 50GB increments
  • Clients must also procure and utilize SecureVDI instances to access this service
  • Service cancellations require a 90-day notice from the client
  • Backup restorations will incur additional charges at EITS hourly rate
  • Data migrations performed by EITS to/from this service will incur additional charges

Client Expectations

  • Provide EITS with a business contact for any billing changes or issues
  • Provide EITS with a technical contact for any service changes or issues
  • Inform EITS of any changes to business or technical contact information
  • The following uses are NOT supported on the Secure IFS service
    • Hosting personal data (non-University) including pictures
    • Hosting DMCA-protected files such as music or movies
    • Use of flat database files from the share to run applications
    • Publishing files on the web that use the file server as backend storage

EITS Expectations

  • Create and monitor the storage space requested by the client.
  • Setup and maintain the underlying infrastructure and security for the service.
  • Provide support and proactive communications to clients.
    • Normal Support will be provided during standard business hours of 8:00am – 5:00pm Monday – Friday, excluding University observed holidays and University closures.
    • Emergency Support will include of a maximum one-hour response time during emergencies or service outages between standard business hours.
    • Extended Support outside of standard business hours will be on a best effort response following the EITS on-call procedures.
  • Maintain and validate (quarterly) backups for data stored in this service.
  • Minimize the downtime of this critical service during business hours by performing service maintenance and patching outside of UGA’s standard business hours.
  • Provide reports on file share trending and capacity planning recommendations upon request.

Research Institutional File Storage (Research IFS) Services

The Research IFS service is specifically intended for use by the University of Georgia research community.  The service is designed as a backup/archival storage target for research data.  It is not designed for active collaboration of shared data, as it has a different underlying infrastructure and backup schedule than the other two IFS services.

Important Service Details

  • Minimum required buy-in purchase of 1TB
  • Increases/Decreases can be requested in 1TB increments
  • Service cancellations require a 90-day notice from the client
  • Backup restorations will incur additional charges at EITS hourly rate
  • Data migrations performed by EITS to/from this service will incur additional charges

Client Expectations

  • Provide EITS with a business contact for any billing changes or issues
  • Provide EITS with a technical contact for any service changes or issues
  • Inform EITS of any changes to business or technical contact information
  • The following uses are NOT supported on the Research IFS service
    • Hosting data unrelated to UGA research (i.e. administrative data)
    • Hosting personal data (non-University) including pictures
    • Hosting DMCA-protected files such as music or movies
    • Use of flat database files from the share to run applications
    • Publishing files on the web that use the file server as backend storage
    • Hosting of data being used as active shared data instead of archival data
    • Storing restricted information (SSN, HIPPA data, credit card data)
      • NOTE: If you need support for this type of data file storage, contact us about making use of our Secure IFS service offering.

IFS Service Contact Information

Submit an IFS, Secure IFS, or Research IFS service request

 

8/6/2020